全国高等职业教育旅游大类专业规划教材 酒店专业英语PDF电子书下载

Unit 1 Room Reservation 1

Task 1 Make FIT Reservation 1

Task 2 Group Reservation 9

Task 3 Revising a Reservation 13

Task 4 Hotel Confirmation 16

Unit 2 Concierge Service 18

Task 1 Airport Pick-up Service 18

Task 2 Showing a Guest to the Room 21

Task 3 Luggage Service 24

Unit 3 Reception Desk 29

Task 1 Registering a Guest Who Has a Reservation 29

Task 2 Receiving Group Check-in Service 32

Task 3 Changing the Room 35

Unit 4 Operator Service 38

Task 1 Transferring Calls 38

Task 2 Wake-up Service 42

Task 3 Take a Message 45

Unit 5 Information Desk 48

Task 1 Giving Information about Entertainment 48

Task 2 Showing the Way 50

Unit 6 Business Center 53

Task 1 Fax and Photocopying Service 53

Task 2 Booking a Ticket 57

Unit 7 Check Out 60

Task 1 Exchanging Foreign Currencies 60

Task 2 Paying the Bill 64

Unit 8 Chinese Food Service 70

Task 1 Booking Seats 70

Task 2 Seating the Guests at the Table 73

Task 3 Taking Orders and Serving during the Meal 75

Task 4 Setting the Table Bill 80

Unit 9 F＆B Service in Western Style 84

Task 1 Western Breakfast 84

Task 2 Dinner a La Carte 87

Unit 10 Bar Service 96

Task 1 Foreign Wines 96

Task 2 Chinese Liquor 100

Unit 11 Regular Service in Guest Rooms 106

Task 1 Introduce the Room Facilities 106

Task 2 Cleaning the Guest Room 109

Task 3 Laundry Service 112

Unit 12 Special Housekeeping Service 117

Task 1 Turn-down Service 117

Task 2 Room Service 122

Unit 13 Maintenance Service 129

Task Facilities Maintenance 129

Unit 14 Shopping Arcade 133

Task 1 At the Tourist Souvenir Department 133

Task 2 At the Chinese Arts ＆ Crafts Department 138

Unit 15 Health and Recreation 143

Task In the Fitness Center 143

UNit 16 Convention Service 148

Task 1 Arranging for a Convention 148

Task 2 Check up the Audio-visual Equipment 150

Unit 17 Settle Guests' Complaints 154

Task Complaints about Food and Utensils 154