商务英语写作教程 第2版PDF电子书下载

An Overview of Business Communication 1

Part One Business Letters 7

Chapter 1 Parts and Formats of Business Letters 7

Chapter 2 Sales Letters 14

Chapter 3 Inquiries 23

Chapter 4 Reply to Inquiries 31

Chapter 5 Offers and Counter Proposals 40

Chapter 6 Orders and Supplies 53

Chapter 7 Letters Concerning Shipment 71

Chapter 8 Letters about L/C Payment 87

Chapter 9 Letters about Debt Collection 101

Chapter 10 Claim and Adjustment Letters 113

Part Two Internal Business Communication 133

Chapter 11 Memos 133

Chapter 12 Reports 149

Chapter 13 Meeting Minutes 174

Part Three Miscellaneous Letters 189

Chapter 14 Goodwill Letters（Ⅰ） 189

Chapter 15 Goodwill Letters（Ⅱ） 201

Chapter 16 Goodwill Letters（Ⅲ） 215

Chapter 17 Application Letters 228

Chapter 18 Resume 239

Chapter 19 Recommendations 251

Chapter 20 Hiring Letters 264

Chapter 21 Resignations and Replies 275

Chapter 22 Appointments and Reservations 283

Chapter 23 Faxes 292

Chapter 24 Emails 301

Bibliography 311