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Unit One Introduction to Writing Business Correspondence 1

Unit Two Structure and Forms of Business Correspondence 9

Unit Three Communicating after Trade Fair 21

Unit Four Inquiry and Offer 30

Unit Five Orders and Acknowledgements 36

Unit Six Terms of Payment 44

Unit Seven Insurance 52

Unit Eight Packing 60

Unit Nine Shipment 69

Unit Ten Agency 78

Unit Eleven Claim and Settlement 85

Unit Twelve Skill Training 92

References 109