酒店英语读本PDF电子书下载

总序 1

前言 1

Lesson l Hotel＆Hotel Industry 1

Lesson 2 Hotel Classification 10

Lesson 3 Unique Hotels 20

Lesson 4 Hotel Ratings 32

Lesson 5 Hotel Groups 41

Lesson 6 School and Education 51

Lesson 7 The Services of a Hotel 61

Lesson 8 Development and Issue 69

Lesson 9 The Front Office Department 77

Lesson 10 The Housekeeping Department 87

Lesson 11 Food and Beverage 97

Lesson 12 Health and Recreation 106

Lesson 13 Recruitment and Training 115

Lesson 14 Marketing and Promotion 125

Lesson 15 Safety and Security 135

Lesson 16 Handling Complaints 145

Basic Hotel Terms and Definitions 155