旅游岗位英语实训教程PDF电子书下载

Project One Applying for a Job to a Travel Agency 1

Task 1 Getting Prepared for Job-Seeking 1

Task 2 Job Interviews 9

Project Two Getting to Know the Travel Agency 17

Task 1 Getting Familiar with the Travel Agency 17

Task 2 Knowing Personal Job Responsibility 23

Project Three Dealing with Consultation 31

Task 1 Consultation over Phone 31

Task 2 Face to Face Consultation 37

Project Four Preparing Before Departing 45

Task 1 Visitors'Must-Know 45

Task 2 Checking 57

Project Five Making Reservations 67

Task 1 Booking Rooms 67

Task 2 Booking Tables 74

Project Six Sightseeing 82

Task 1 Introduction of Scenic Spots 82

Task 2 Shopping 89

Project Seven Dealing with Emergencies 96

Task 1 Emergencies in Domestic Tours 96

Task 2 Emergencies in International Tours 102

Project Eight Handling Complaints 110

Task 1 Making Complaints about Services 110

Task 2 Solving Complaints 116

Answers 122