城市轨道交通客运服务英语PDF电子书下载

Background Introduction 1

Unit 1 Enjoying Colorful Metro 2

Unit 2 Getting to Know the Metro Facilities 11

Unit 3 Being Familiar with Supportive Systems 20

Unit 4 Greeting and Making Introduction 30

Unit 5 Information and Ticket Service 38

Unit 6 Security Check 46

Unit 7 Subway Broadcasting 55

Unit 8 First Aiding for Sick Passengers 63

Unit 9 Asking and Directing Ways 71

Unit 10 Coping with Emergencies 80

Unit 11 Dealing with Lost 88

Unit 12 Handling Complaints 96

Unit 13 Coping with Great Passenger Flows 104

Unit 14 Handling Bad Weather During Operation 112

Unit 15 Having a Good …Journey 120

附录APPENDIX 128

1地铁车站指示标识一览表 128

2地铁广播提示一览表 133

3地铁行业常用术语中英文对照 138

4部分国家地区地铁标识一览表 143

参考文献 146