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Chapter Ⅰ The Front Office 前厅 3

Unit 1 Embarkation and Check-in 3

Unit 2 Luggage Service 10

Unit 3 Information Service 16

Unit 4 Business Center 22

Unit 5 Disembarkation and Check-out 28

Unit 6 Lost and Found 34

Chapter Ⅱ Housekeeping Service 客房服务 41

Unit 1 Cabin-room Cleaning 41

Unit 2 Laundry Service 47

Unit 3 Dealing with Complaints 56

Chapter Ⅲ Food and Beverage Service 餐饮服务 65

Unit 1 Table Reservation Service 65

Unit 2 A la Carte 71

Unit 3 Room Service 77

Unit 4 Bar Service 83

Chapter Ⅳ Entertainment＆Recreation 康乐部 91

Unit 1 Watching show 91

Unit 2 Gambling 98

Unit 3 Going Spa or Massage 104

Unit 4 Fitness Center 110

Unit 5 At the Barber，s and Beauty Salon 116

Unit 6 Shopping on Board 123

Unit 7 Shore Excursion 129

参考答案 136

Script/听力原文 156