新编饭店英语PDF电子书下载

Part One Situational Dialogues 1

Unit 1 Making Reservations 3

Unit 2 Check in 13

Unit 3 Bell Service 24

Unit 4 Concierge Service 33

Unit 5 Chamber Service 43

Unit 6 Laundry and Valet Services 53

Unit 7 Guest Service 62

Unit 8 At a Chinese Restaurant 71

Unit 9 At a Western Restaurant 82

Unit 10 Business and Entertainment Services 91

Unit 11 Sales Promotion 106

Unit 12 Public Relations 113

Unit 13 Complaints 121

Unit 14 Check out 131

Part Two Readings 141

Unit 1 Hotels in the World 143

Unit 2 Ways of Categorizing Hotels 149

Unit 3 Serviced Accommodation 156

Unit 4 Self-service Accommodation 161

Unit 5 The Front Office 166

Unit 6 The Housekeeping 172

Unit 7 The Food and Beverage 177

Unit 8 Marketing 182

Exercises Key 188

Reference 207