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Unit 1 A Secretary's Duties 1

Unit 2 Talking with the Boss 7

Unit 3 Receiving Guests 14

Unit 4 Handling Telephone Calls 24

Unit 5 Telephone Messages and Memos 31

Unit 6 Office Equipment 38

Unit 7 Booking Accommodation 45

Unit 8 Arranging a Conference 52

Unit 9 Letters 59

Unit 10 Reports 67

Vocabulary 75