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Chapter One Business Activities第一章 商业活动 1

1．Making an Inquiry about Silver Spoons and Forks询问银匙和银叉的情况 1

2．Inquiry about Sports Jackets询问运动服的情况 2

3．Making an Inquiry about Eiderdown Quilts and Jackets询问鸭绒被和鸭绒衣情况 4

4．Replying to the Inquiry about Eiderdown Quilts and Jackets答复对鸭绒被和鸭绒衣的询问 6

5．Making an Inquiry about Carpets询问地毯情况 8

6．Replying to the Inquiry about Carpets答复对地毯的询问 10

7．Phone Call Asking about Ordering Shoes电话询问订购鞋的问题 12

8．Phone Call Replying to Ordering Shoes电话答复订购鞋的问题 14

9．Making an Inquiry about Micro-eletronic Components询问订购电子元件问题 17

10．Making an Inquiry about Delivery询问交货情况 19

11．Asking about Shipment询问运货情况 21

12．Asking about Container Service询问集装箱服务情况 23

13．Making an Inquiry about the Shortage of Goods in Transit询问货物在运输中短缺情况 25

14．Ordering Moonlight Cloth订购“月光”牌窗帘布 27

15．Ordering Longquan Swords订购龙泉宝剑 28

16．Cancelling the Order of Cement取消水泥订购 30

17．Purchasing Automatic Fire Alarm System购买自动火灾警报器 32

18．Purchasing Bed Articles购买床上用品 34

19．Complaining of Concerning Goods not to Sample Standard抱怨货物和样品不符 37

20．Recalling the Exported Canned Mushrooms回收出口罐头蘑菇 38

21．Requesting a Replacement of Damaged Goods要求更换受损货物 39

22．Promising a Replacement of Damaged Goods答应更换受损货物 41

23．Complaining of Bad Service抱怨服务不良 43

24．Complaining of Delayed Delivery抱怨延迟交货 45

25．Educating Customers about Unavoidable Delays向顾客说明延期交货 47

26．Promotion of Photocopiers推销复印机 49

27．Recommending Moonlight Cloth for Window Curtains推荐“月光”牌窗帘布 50

28．Recommending Air-conditioners推荐空调器 51

29．Recommending Canned Vegetables推荐罐头蔬菜 53

30．Recommending Rugs and Carpets推荐地毯 55

31．Exporting Irrigation Equipment to Kuwait向科威特出口灌溉设备 58

32．Supplying Synthetic Waterproof Material供应合成防水材料 60

33．Suggesting Selling Tractors to Tanzania建议向坦桑尼亚出售拖拉机 62

34．Suggesting Buying a Restaurant建议购买一餐馆 64

35．Suggesting Special Terms to a Retailer建议给一零售商特殊条件 65

36．Suggesting the Establishment of Business Relations建议建立贸易关系 67

37．Suggesting an Ad in Garment建议在《服装》杂志上刊登广告 69

38．More Calls to Promote Sales多联系以促销 71

39．Reorganizing the Store Departments调整柜台布局 72

40．Expanding Our Business扩展业务 73

41．Establishing a New Business in Vancouver在温哥华建立新事业 74

42．Assessing the Investment Potential of the Green Pine Zone Development评估青松开发区的投资潜力 75

43．Production according to Buyers'Requirement按用户要求进行生产 77

44．Improving Sales District调整销售地区 78

45．Closing the Hardware Line and Retraining the Hardware Personnel关闭五金部、重新训练其人员 79

46．Business Decline and Steps for Improvement生意萧条及改进措施 80

47．Group 6 Sales Record某项生意记录 82

48．Adjusting Trade Volume调整贸易量 84

49．Improving Our Stand at the Shenzhen Exhibition改进在深圳展览会的展台 86

50．Establishing Trade Relations（1）建立贸易关系（1） 87

51．Establishing Trade Relations（2）建立贸易关系（2） 89

52．New Pricing新定价 91

53．Increasing Prices提高价格 92

54．Quoting for All Wool Sweaters羊毛衫报价（报盘） 94

55．Quoting for Seladon Wares青瓷报价（报盘） 96

56．Quoting for Jinhua Hams金华火腿报价（报盘） 98

57．Prices of Canned Vegetables Readjusted罐头蔬菜已调价 101

58．Toys at a Special Discount玩具特别折扣 103

59．Special Allowance for Air-conditioners空调器特别折扣 105

60．About Discount谈折扣 107

61．Discontinuing a Business and a Closing-down Sale停业而减价销售 109

62．Phone Call about Prices Being Too High电话谈价格过高 110

63．Price and Payment价格及付款 112

64．Phone Call about Slippers and Prices电话询问绣花鞋及价格 115

65．Sending Price Lists and Samples of Bed Articles邮寄床上用品价格单及样品 118

66．The Method of Payment and Shipment付款方式及运货问题 120

67．Requesting Credit Extension to Sea Gull Company海鸥公司要求延期付款 122

68．Making an Inquiry about the Method of Payment询问付款方式 123

69．Requesting Payment of Account索款 125

70．Explaining the Delay in Payment解释欠款原因 127

71．Asking about Insurance询问保险事宜 129

72．Making an Inquiry about General Position and Reliability调查对方信用情况 131

73．Replying to the Inquiry about General Position and Reliability（1）答复信用调查（1） 133

74．Replying to the Inquiry about General Position and Reliability（2）答复信用调查（2） 135

Chapter Two Office Affairs第二章 办公室事务 138

75．Notice of Attending a Trade Conference通知参加贸易会议 138

76．Marketing Meeting on the Sales of Embroidered Slippers绣花拖鞋销售会通告 139

77．Retirement of a Partner合伙人退出 140

78．Admission of a New Partner吸收新成员 141

79．Condolences on the Death of Our Chairman总经理去世 142

80．Smith's Visit about Leather Seat Belts史密斯来访以了解坐椅皮带情况 143

81．Postponement of Mr.Wilson's Visit威尔逊先生访问推迟 145

82．Arrangement for the Visit of American Businessmen安排接待美国商业访问团 146

83．Venue for the National Day Party国庆宴会地点事宜 148

84．Trip to Technifair,March 22～33参加技术展销会 149

85．Housing Allocation Policy住房分配政策 150

86．Clarification of the Smoking Policy澄清禁烟原则 151

87．Policy on Public Disclosures关于保密原则 152

88．Plans to Improve Employee Incentives调动员工积极性的计划 153

89．Water Pollution水污染 155

90．Renovations of the Company's Premises公司房屋的维修翻新 156

91．Answering the Telephone接电话事宜 157

92．Attitudes and Impressions during Visitations对来客访问时的态度及印象 158

93．Summer Leave夏季休假 159

94．Review of Plant Facilities and Recommendations察看工厂设施及建议 160

95．Improving Work Relations改进同事关系 162

96．Chlorine Gas Seepage氯气渗漏 163

97．A Superb April Seventh Company Picnic一次成功的公司野餐 165

98．Furnishing a New Office为新办公室配置家具 166

Chapter Three Personnel第三章 人事 168

99．A New Appointment新任命 168

100．Accepting a New Appointment接受新任命 169

101．Change of General Manager更换总经理 170

102．Profile for Sale Associates招收销售助理条件 170

103．Casual Leave of Absence请事假 171

104．Extention of Leave of Absence延长事假 172

105．Hiring Temps雇佣临时工 173

106．Replying to the Request of Hiring Temps回复雇临时工的要求 174

107．English Training Course英语培训班事宜 176

108．Requesting Leave for English Study要求离职进修英语 177

109．Granting a Request for Leave for English Study同意离职进修英语 178

110．Loaning an Interpreter借调翻译 179

111．Work Transfer调动工作 180

112．Terminating Engagement（1）辞职 181

113．Terminating Engagement（2）辞退 182

114．Terminating Engagement（3）辞退 183

115．Resignation辞职 184

116．Requesting Wage Increase要求加薪 185

117．Introducing a Person Seeking Employment介绍求职人 186

118．Recruiting Part-time Salespeople招收业余售货员 187

119．Violating Company's Rules and Regulations违犯公司规章制度 188

120．Resignation of Andrew Zhang and Disciplinary Action安德鲁·张离职及对其纪律制裁 189

Chapter Four Social Activities第四章 社交活动 191

121．Informal Dinner Invitation聚餐邀请 191

122．Cancelling an Informal Dinner Invitation取消聚餐邀请 192

123．Acknowledgement of an Informal Dinner Invitation接受聚餐邀请 193

124．Regret of an Informal Dinner Invitation辞谢聚餐邀请 194

125．Informal Cocktail Party Invitation非正式鸡尾酒会邀请 194

126．Informal Afternoon Tea Invitation午后茶点邀请 195

127．Informal Dance Invitation非正式舞会邀请 196

128．Informal Wedding Invitation婚礼邀请 197

129．Informal Wedding Anniversary Invitation结婚周年纪念邀请 198

131．Congratulations on Marriage祝贺结婚 200

130．Congratulations on an Engagement祝贺订婚 200

132．Congratulations on a Birthday祝贺生日 201

133．Congratulations on Promotion祝贺提升 202

134．Congratulations on Your Selection as One of the Ten Outstanding Engineers of Zhejiang Province祝贺某人当选为浙江省十大杰出工程师 202

135．Congratulations on Graduation祝贺毕业 203

136．Condolence吊唁 204

137．Introduction推荐朋友 205

Appendixes附录 常见商业英语词汇及缩写 206

Bibliography主要参考书目 228