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Unit 1 A Secretary's Duties 1

Unit 2 Talking with the Boss 8

Unit 3 Receiving Guests 15

Unit 4 Handling Telephone Calls 23

Unit 5 Telephone Messages and Memos 29

Unit 6 Office Equipment 36

Unit 7 Booking Accommodation 42

Unit 8 Arranging a Conference 48

Unit 9 Letters 55

Unit 10　Reports 63

Vocabulary 73