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Unit One Around the Office 1

Lesson One Describe your Office 1

Lesson Two Organization System 13

Key to Unit One 23

Unit Two Communication 25

Lesson One Greetings and Introductions 25

Lesson Two Telephone 30

Lesson Three Social Language 43

Key to Unit Two 58

Unit Three Planning 62

Lesson One Planning an Interview 62

Lesson Two Planning a Meeting 78

Lesson Three Planning a Presentation 87

Key to Unit Three 98

Unit Four Work with Other Departments 100

Lesson One Working with Sales and Marketing Department 100

Lesson Two Cooperation with HR Department 108

Lesson Three Dealing with Trade Affairs 117

Lesson Four Following the Rules of Finance and Accounting Department 128

Key to Unit Four 132

Unit Five Business Travel 137

Lesson One Planning a Business Trip 137

Lesson Two Meeting a Foreign Business Friend 143

Lesson Three Following the Route 152

Lesson Four Dinner Party 157

Lesson Five Entertaining 165

Lesson Six Visiting a Factory 168

Lesson Seven Departure 173

Key to Unit Five 178

Unit Six Documenting and Filing 181

Lesson One Handling Messages 181

Lesson Two Letter,Fax and E-mail 198

Lesson Three Writing a Report 218

Lesson Four Contract and Agreement 227

Key to Unit Six 236

Lesson One CeremonialAddress 244

Unit Seven Business Ethics and Manners 244

Lesson Two How to Speak Effectively in Public 253

Lesson Three International Business Negotiations 262

Lesson Four Banquet Manners and Etiquette Differences 279

Key to Unit Seven 295

Unit Eight Communication across Cultures 298

Lesson One Globalization Backgrounds 298

Lesson Two Effective Communication 307

Key to Unit Eight 321

附录 323

参考文献 333