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Unit 1 Sympathy and Encouragement 1

Unit 2 Wishes and Hopes 11

Unit 3 A Job Interview 21

Unit 4 Shopping 32

Unit 5 Making a Complaint 42

Unit 6 At the Airport 52

Unit 7 At the Customs 61

Unit 8 At the Hotel 71

Unit 9 At the Bank 81

Unit 10 At the Post Office 91

Unit 11 At the Restaurant 101

Unit 12 At the Railway Station 112

Unit 13 Public Transportation 122

Unit 14 At the Travel Agency 134

Unit 15 Looking for an Apartment 144

Unit 16 In the Office 154

Transcripts and Key 165

Unit 1 165

Unit 2 172

Unit 3 179

Unit 4 186

Unit 5 194

Unit 6 201

Unit 7 208

Unit 8 214

Unit 9 221

Unit 10 228

Unit 11 235

Unit 12 242

Unit 13 249

Unit 14 257

Unit 15 264

Unit 16 272