酒店英语实训教程PDF电子书下载

实训模块一 前厅服务Front Office 1

Project 1 Room Reservation 1

Project 2 Checking In 13

Project 3 Bell Service 23

Project 4 Information Service 33

Project 5 Switchboard 43

Project 6 Foreign Currency Exchange 55

Project 7 Checking Out 65

Project 8 Business Center 76

实训模块二 客房服务Housekeeping 85

Project 1 Cleaning Service 85

Project 2 Laundry Service 95

Project 3 Other Services 105

实训模块三 餐饮服务Food and Beverages 117

Project 1 Table Reservation 117

Project 2 Chinese Food 128

Project 3 Western Food 138

Project 4 Room Service 148

Project 5 Beverage Service 158

实训模块四 康乐服务Recreation Center 168

Project 1 Body Building Service 168

Project 2 Bath and Sauna 178

Project 3 Beauty Parlor 186

实训模块五 会展服务Convention and Exhibition 195

Project 1 Convention Service 195

Project 2 Exhibition Service 206

实训模块六 处理投诉Handling Complaints 218

Project Handling Complaints 218

参考答案Suggested Answers 229

参考文献 253