导游情景英语PDF电子书下载

项目一 接团服务 1

Situation Lead-in 1

Situational Dialogues 2

模块一 接站服务 2

Dialogue 1 Meeting Guests at the Airport 2

Dialogue 2 Meeting Guests at the Railway Station 3

模块二 处理行李问题 4

Dialogue 1 Luggage is Missing 4

Dialogue 2 Luggage is Misplaced 5

模块三 赴饭店途中 6

Dialogue 1 A Welcome Speech 6

Dialogue 2 A Brief Introduction to the City and the Scenic Spots 7

Knowledge Links 9

1．Preparations for Meeting the Tour Group 9

2．How to Deliver a Welcome Speech 10

Further Reading 10

1．The Difference Between Meeting the Group Guest and Meeting the Individual Guest 10

2．Incident of Meeting the Guests 11

Exercises 14

项目二 入住服务 16

Situation Lead-in 16

Situational Dialogues 16

模块一 办理入住手续 16

Dialogue 1 Check in Guests with a Group Reservation 16

Dialogue 2 Check in with Individual Guests 18

模块二 介绍饭店设施 20

Dialogue 1 Introducing the Room Facilities 20

Dialogue 2 Escorting the Guest into the Guest Room 21

模块三 处理投诉 23

Dialogue 1 Changing a Room 23

Dialogue 2 Complaining about the Room and the Service 24

Knowledge Links 25

1．Procedures of Check in 25

2．Registration Card 26

Further Reading 27

1．Basic Knowledge of Hotel 27

2．InterContinental Hotels Group 28

Exercises 29

项目三 核对行程 31

Situation Lead-in 31

Situational Dialogues 31

模块一 例行核对 31

Dialogue 1 Checking Six-Day Itinerary in Jiangsu 31

Dialogue 2 Checking Six-Day Itinerary in Hangzhou and Suzhou 33

模块二 略作调整 34

Dialogue 1 Slight Change of the One-Day Activity 34

Dialogue 2 Slight Change of the Two-Day Activity 36

模块三 应对突发情况 37

Dialogue 1 Add Extra Tourist Destination to Original Itinerary 37

Dialogue 2 Replacement and Cancellation of the Tourist Destination 39

Knowledge Links 41

1．Elements for Drafting an Itinerary 41

2．Itinerary of Five-Day Tour in Beijing 41

Further Reading 43

1．How to Deal with Differences in the Itinerary 43

2．How to Deal with Changes in the Itinerary 43

Exercises 45

项目四 游览观光 47

Situation Lead-in 47

Situational Dialogues 48

模块一 介绍当天行程 48

Dialogue 1 The Schedule for Today in Suzhou 48

Dialogue 2 Dos and Don'ts During Visiting 49

模块二 人文古迹之旅 50

Dialogue 1 Visiting the Terra-cotta Warriors and Horses Museum 50

Dialogue 2 Visiting the Temple of Confucius 52

模块三 山水风光之旅 53

Dialogue 1 Mt.Huangshan 53

Dialogue 2 West Lake 55

Knowledge Links 56

1．An Introduction to Suzhou Classical Gardens 56

2．A Glimpse of Shanghai 57

Further Reading 58

1．Tour-Guide Commentary on Nanjing Qinhuai River 58

2．Tips on Handling Special Cases 60

Exercises 62

项目五 餐饮服务 64

Situation Lead-in 64

Situational Dialogues 65

模块一 团队用餐 65

Dialogue 1 Group Dining with Reservation 65

Dialogue 2 Group Dining without Reservation 66

模块二 介绍风味餐 67

Dialogue 1 Introducing Different Flavors of Chinese Food 67

Dialogue 2 Having the Famous Beijing Roast Duck 69

模块三 处理用餐特殊要求 72

Dialogue 1 Dealing with Special Needs of Tourists 72

Dialogue 2 Having Noodles for Birthday 73

Knowledge Links 75

1．Introduction of Four Major Chinese Cuisines 75

2．The Comparison Between Chinese Food and American Food 76

Further Reading 78

1．Different Table Manners Between China and West 78

2．Treatment of Special Circumstances 81

Exercises 82

项目六 购物服务 83

Situation Lead-in 83

Situational Dialogues 84

模块一 告知海关规定 84

Dialogue 1 At the Antique Shop 84

Dialogue 2 At the Drug Store 85

模块二 购买当地特产 86

Dialogue 1 During the Purchase 86

Dialogue 2 After the Purchase 87

模块三 处理购物纠纷 88

Dialogue 1 Refunding at the Arts and Crafts Store 88

Dialogue 2 Exchanging Goods at the Specialty Store 89

Knowledge Links 90

1．What Should a Tour Guide Advice Tourists Before Shopping 90

2．How Do We Preserve Calligraphy and Paintings 91

Further Reading 92

1．Introducing Chinese Specialties 92

2．Analysis of Some Cases During Arranging Shopping 93

Exercises 95

项目七 娱乐服务 97

Situation Lead-in 97

Situational Dialogues 97

模块一 戏曲相关 97

Dialogue 1 At Jinling Theatre 97

Dialogue 2 Booking Tickets for Peking Opera 98

模块二 观看民俗表演 100

Dialogue 1 Watching the Lion Dance 100

Dialogue 2 Watching Producing Procedure of Nanjing Cloud Pattern Brocade 101

模块三 娱乐方面的个别要求 102

Dialogue 1 Requirement of Watching Cross Talk Show 102

Dialogue 2 Requirement of Watching Shaolin Kungfu 103

Knowledge Links 105

1．Kun Opera 105

2．Chinese Martial Arts 106

Further Reading 108

1．Tourists Want to Change the Entertainment Activity in the Itinerary 108

2．Tourists Want to Participate in the Entertainment Activities Not Contained in the Itinerary 109

Exercises 110

项目八 离店服务 111

Situation Lead-in 111

Situational Dialogues 112

模块一 办理离店手续 112

Dialogue 1 Check out（for a Group） 112

Dialogue 2 Check out（for Individual Guest） 113

模块二 解决退房纠纷 115

Dialogue 1 Explaining about the Bill 115

Dialogue 2 Checking Guest's Account 116

模块三 处理投诉 117

Dialogue 1 Complain about Missing Luggage 117

Dialogue 2 Complain about the Luggage Service 119

Knowledge Links 119

1．Hotel Check-out Checklist 119

2．Dealing with Complaints 120

Further Reading 121

1．Wake-up Call Service 121

2．Why Choose a Travel Agency 122

Exercises 123

项目九 送站服务 124

Situation Lead-in 124

Situational Dialogues 125

模块一 赴机场车站途中 125

Dialogue 1 On the Way to the Airport 125

Dialogue 2 Here Is a Small Gift for You 126

模块二 办理登机手续 128

Dialogue 1 Checking in at the Airport（for Individual Guest） 128

Dialogue 2 Checking in at the Airport（for a Group） 129

模块三 告别 130

Dialogue 1 Seeing the Tourist off 130

Dialogue 2 Bye,All！ 131

Knowledge Links 132

1．How to Deliver a Farewell Speech 132

2 A Farewell Speech by the Local Guide 133

Further Reading 134

1．Handling the Adjustment of the Itinerary 134

2．Safety Tips for Air Travel 136

Exercises 139

项目十 后续工作 141

Situation Lead-in 141

Situational Dialogues 141

模块一 与领队保持联络 141

Dialogue 1 Keeping Contact with the Tour Leader by Telephone 141

Dialogue 2 Contacting with the Tour Leader Through a Phone Call 143

模块二 对游客的回访 144

Dialogue 1 After-Sale Service on the Internet 144

Dialogue 2 Calling for Feedback 145

模块三 下次旅行的推介 146

Dialogue 1 Introducing Mountains of China 146

Dialogue 2 Recommend an Exhibition Tour 148

Knowledge Links 149

1．Elements of Travel Marketing Mix 149

2．Ctrip Goes All-in on Mobile 149

Further Reading 151

1．China's Future Tourism：Opportunities and Challenges 151

2．Cruise Trip Adds Leisure to Travel 152

Exercises 154

Appendix 156

附录 156

1．英语导游翻译实用词群 156

2．中国特色词汇翻译集锦 165

3．中国经典古文的英语译文 168

4．常见中国菜的英文表达 174

5．常见公共标志的英文翻译 183

6．英文谚语精选 186

References 190

参考文献 190