超越酒店英语900句PDF电子书下载

Chapter1 Front Office前台 2

1 Room Reservation房间预定 2

2 The Doorman and Porter门童和行李员 9

3 Reception迎宾接待 15

4 Check-in入住 23

5 Information Desk询问处 31

6 Deposit Goods物品寄存 38

7 Mail and Information信件服务 44

8 Exchanging Money兑换外币 51

9 The Switchboard总机服务 59

10 Check-out退房离店 67

Chapter2 Housekeeping Department客房部 77

1 Recognizing the Guests带客进房 77

2 Housekeeping客房管理 85

3 Laundry Service洗衣服务 92

4 Meals Service送餐服务 100

5 Chamber Cleaning收拾房间 107

6 Maintenance Service维修服务 114

7 Wake-up Service叫醒服务 122

8 Special Requests特殊要求 130

Chapter3 Business Department商务中心 139

1 Party Booking宴会预订 139

2 Secretarial Service文秘服务 148

3 Conference Service会议服务 155

4 Travel Service旅游服务 164

Chapter4 Food and Beverage Department餐饮部 175

1 Table Reservation餐桌预订 175

2 Conducting迎宾领位 183

3 Order Service餐桌服务 190

4 Bar Service酒水服务 198

5 Chinese Food中餐 205

6 Western Food西餐 212

7 Paying the Bill买单结账 219

Chapter5 Shopping Arcade商场部 226

1 Jewelry and Crafts Department珠宝工艺品 226

2 Garments Shop服装部 234

3 Medicine and Health Food医药保健品 241

Chapter6 Recreation休闲娱乐 250

1 Health Center健身中心 250

2 Sauna Center桑拿中心 258

3 Hair and Facial美容美发 264

4 In the Nightclub在夜总会 272

Chapter7 Complaints投诉 280

1 House-keeping Complaints客房投诉 280

2 Beverage Complaints餐饮投诉 288