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Part One Knowledge Study 2

Chapter 1 Introduction 2

Unit 1 The History of Cruising and Cruise Ship 2

Unit 2 The Future of Cruising and Cruise Ship 4

Chapter 2 Types of Cruising and Cruises 6

Unit 1 Types of Cruising 6

Unit 2 Types of Cruises 10

Chapter 3 Management System of Cruise Ship 14

Unit 1 Shipboard Executive Committee 14

Unit 2 Shipboard Maintenance Team 15

Unit 3 Engine Department 16

Chapter 4 Hotel System of Cruise Ship 19

Unit 1 Front Office Department 19

Unit 2 Food＆Beverage Department 29

Unit 3 Housekeeping Department 52

Unit 4 Entertainment Department 57

Unit 5 Facility Department 66

Unit 6 Shopping Department 69

Chapter 5 Rear-Service System of Cruise ship 72

Unit 1 Human Resources Department 72

Unit 2 Security Department 76

Unit 3 Medical Center 80

Unit 4 IT Operations Department 82

Part Two Conversation Practice 86

Chapter 6 Food＆Beverage 86

Unit 1 Working in the Food and Beverage Department 86

Unit 2 At Bar 89

Unit 3 Room Service 92

Chapter 7 Housekeeping 101

Unit 1 Room Cleaning 104

Unit 2 Laundry Service 105

Unit 3 Guests'Requests 107

Unit 4 Maintenance Service 109

Chapter 8 Entertainment Services 117

Unit 1 At the Swimming Pool 118

Unit 2 Going SPA 120

Unit 3 At the Duty-free Shop 122

Unit 4 Going Casino 124

Unit 5 Going to Shows 126

Chapter 9 Galley 132

Unit 1 Titles in Galley 134

Unit 2 Make Cheese Omelette 136

Unit 3 Make Salad Nicoise 137

Unit 4 Make French Onion Soup 139

参考文献 142