普通高等教育“十二五”系列规划教材 酒店英语PDF电子书下载

Unit 1 Taking room reservations 1

Goals 2

Warm-up 2

Part Ⅰ Taking a reservation 3

Part Ⅱ Confirming 4

Part Ⅲ Grammar focus 5

Part Ⅳ Activities 6

Part Ⅴ Additional Words and expressions 7

Part Ⅵ Listening scripts 7

Unit 2 Check-in 9

Goals 10

Warm-up 10

Part Ⅰ Checking into a hotel 10

Part Ⅱ I am traveling with a lot of jewelry 12

Part Ⅲ Grammar focus 14

Part Ⅳ Activities 14

Part Ⅴ Additional words and expressions 15

Part Ⅵ Listening scripts 15

Unit 3 Talking about hotel facilities 17

Goals 18

Warm-up 18

Part Ⅰ Could you tell me about the facilities in the hotel 19

Part Ⅱ Facilities about your hotel 20

Part Ⅲ Grammar focus 21

Part Ⅳ Activities 22

Part Ⅴ Additional words and expressions 23

Part Ⅵ Listening scripts 23

Unit 4 Giving directions inside the hotel 25

Goals 26

Warm-up 26

Part Ⅰ Excuse me,where is the fitness center 26

Part Ⅱ The exchange bureau is in the basement 27

Part Ⅲ Grammar focus 28

Part Ⅳ Activities 28

Part Ⅴ Additional words and expressions 29

Part Ⅵ Listening script 29

Unit 5 Giving directions outside the hotel 31

Goals 32

Warm-up 32

Part Ⅰ I'd like to go shopping 32

Part Ⅱ I'd like to travel in the city 34

Part Ⅲ Grammar focus 35

Part Ⅳ Activities 36

Part Ⅴ Additional words and expressions 36

Part Ⅵ Listening scripts 37

Unit 6 Tour recommendation 39

Goals 40

Warm-up 40

Part Ⅰ Could you recommend some itineraries for me 42

PartⅡ I'd like to visit something typically Chinese 43

Part Ⅲ Grammar focus 45

Part Ⅳ Activities 46

Part Ⅴ Additional words and expressions 46

Part Ⅵ Listening scripts 46

Unit 7 In the restaurant 49

Goals 50

Warm-up 50

Part Ⅰ Do you have a reservation 51

Part Ⅱ Welcome to Bird-nestle Restaurant 52

Part Ⅲ Grammar focus 53

Part Ⅳ Activities 54

Part Ⅴ Additional words and expressions 54

Part Ⅵ Listening scripts 54

Unit 8 Introducing dishes 57

Goals 58

Warm-up 58

Part Ⅰ Would you prefer something light or strong 59

Part Ⅱ Introducing dishes 60

Part Ⅲ Grammar focus 60

Part Ⅳ Activities 61

Part Ⅴ Additional words and expressions 62

Part Ⅵ Listening scripts 64

Unit 9 In the bar 67

Goals 68

Warm-up 68

Part Ⅰ Welcome to Energy 68

Part Ⅱ Would you care for something to drink 69

Part Ⅲ Grammar focus 70

Part Ⅳ Activities 71

Part Ⅴ Additional words and expressions 71

Part Ⅵ Listening scripts 72

Unit 10 Business center facilities 75

Goals 76

Warm-up 76

Part Ⅰ Can you tell me about your facilities in the business center 77

Part Ⅱ Can you introduce me your conference facilities 77

Part Ⅲ Grammar focus 80

Part Ⅳ Activities 80

Part Ⅴ Additional words and expressions 81

Part Ⅵ Listening scripts 81

Unit 11 Room service 83

Goals 84

Warm-up 84

Part Ⅰ Can I order something from the kitchen 84

Part Ⅱ Could you bring up a couple of meals 85

Part Ⅲ Grammar focus 86

Part Ⅳ Activities 86

Part Ⅴ Additional words and expressions 87

Part Ⅵ Listening scripts 87

Unit 12 Handling complaints 89

Goals 90

Warm-up 90

Part Ⅰ What's going on down there 91

Part Ⅱ There is something wrong with the air-conditioner 93

Part Ⅲ Grammar focus 94

Part Ⅳ Activities 95

Part Ⅴ Additional words and expressions 95

Part Ⅵ Listening scripts 95

Unit 13 Handling problems 97

Goals 98

Warm-up 98

Part Ⅰ My room hasn't been cleaned 99

Part Ⅱ I promise what occurred to you will never repeat 101

Part Ⅲ Grammar focus 102

Part Ⅳ Activities 102

Part Ⅴ Additional words and expressions 103

Part Ⅵ Listening scripts 103

Unit 14 Paying bills 105

Goals 106

Warm-up 106

Part Ⅰ Could l have the bill,please 107

Part Ⅱ How would you like to make payment 108

Part Ⅲ Grammar focus 109

Part Ⅳ Activities 110

Part Ⅴ Additional word and expressions 110

Part Ⅵ Listening scripts 111

Unit 15 Handling payment queries 113

Goals 114

Warm-up 114

Part Ⅰ I think there is a mistake 114

Part Ⅱ This number is ridiculous 115

Part Ⅲ Grammar focus 116

Part Ⅳ Activities 117

Part Ⅴ Additional words and expressions 117

Part Ⅵ Listening scripts 117

Unit 16 Job application 121

Goals 122

Warm-up 122

Part Ⅰ Writing your cover letter 123

Part Ⅱ Thank you for coming in to register with the agency 124

Part Ⅲ Grammar focus 126

Part Ⅳ Activities 127

Part Ⅴ Additional word and expressions 127

Part Ⅵ Listening scripts 127

Unit 17 Job interviewing 129

Goals 130

Warm-up 130

Part Ⅰ Presenting yourself at an interview 130

Part Ⅱ Do you have any questions about us 131

Part Ⅲ Grammar focus 132

Part Ⅳ Activities 133

Part Ⅴ Additional Word and expressions 133

Part Ⅵ Listening scripts 133

Unit 18 Health and entertainment 137

Goals 138

Warm-up 138

Part Ⅰ Where can I find this kind of place in your hotel 139

Part Ⅱ Is there a KTV in your hotel 139

Part Ⅲ Grammar focus 140

Part Ⅳ Activities 141

Part Ⅴ Additional words and expressions 141

Part Ⅵ Listening scripts 141

Unit 19 Sales and marketing 143

Goals 144

Warm-up 144

Part Ⅰ I'd like to talk to you about booking 144

Part Ⅱ I hope you can offer us the lowest price 145

Part Ⅲ Grammar focus 145

Part Ⅳ Activities 146

Part Ⅴ Additional words and expressions 147

Part Ⅵ Listening scripts 147

Unit 20 Emergencies 149

Goals 150

Warm-up 150

Part Ⅰ My son is having a high fever 151

Part Ⅱ I have been vomiting all the morning 152

Part Ⅲ Grammar focus 152

Part Ⅳ Activities 153

Part Ⅴ Additional words and expressions 153

Part Ⅵ Listening scripts 154

Appendix 156

Exercises 165

参考答案 200