终极365天酒店英语口语王PDF电子书下载

Chapter1 Front Desk 总服务台 2

1 Room Reservation 预订房间 2

2 Check in 登记入住 9

3 Telephone Service 电话接待服务 17

4 Customer Complaint 顾客投诉 24

5 Check out 结账退房 32

6 Receiving Guests 接待客人 40

7 Ticket Booking 订票服务 47

Chapter2 Housekeeping Service 客房服务 56

1 Customers into the Room 顾客入住 56

2 Valet Service 洗熨服务 64

3 Room Service 客房送餐 71

4 Morning Call 唤醒服务 79

5 Guest Room Cleaning 打扫客房 86

6 Special Services 特别服务 93

7 Equipment Maintenance 设备维修 100

8 Room Change 更换房间 107

Chapter3 Catering Services 餐饮服务 107

1 Reserved Seating 座位预订 114

2 Entertain Guests Seated 招待客人入座 121

3 Order Meal 点餐 128

4 Serve the Dishes 上菜 136

5 The Buffet and Fast Food 自助餐和快餐 143

6 Paying the Bill 结账 149

7 Chinese Food 中餐 156

8 Western Food 西餐 163

Chapter4 Recreation Services 娱乐服务 171

1 Bar Service 酒吧服务 171

2 Ballroom Service 舞厅服务 178

3 The Gym 健身馆 184

4 Shopping Center 购物中心 192

5 Beauty Skin Care 美容护肤 199

6 The Music Hall Service 音乐厅服务 206

7 Movie Theater 电影院 214

8 Gymnasium 体育馆 221

Chapter5 The Transportation 交通 229

1 Renting a Car 租车 229

2 Taxicab 出租车 235

3 Long-distance Bus 长途汽车 242

4 Airplane 飞机 248

5 Coach Service 公共汽车 255

6 Take the Subway 地铁 261

7 Freight-train 火车 268

8 Other Situations 其他情况 274

Chapter6 Travel Shopping 旅游购物 281

1 Sales Clerk 售货员 281

2 Buy Clothes 买衣服 287

3 Settle Accounts 结账 293

4 Lost Prospect 失物认领 298

5 Buy Cosmetics 买化妆品 305

6 Counter-bid 还价 312

7 Buy Jewelry 买珠宝 317

8 Sales 销售 322

Chapter7 Other Services 其他服务 329

1 Common Expression Statement 常用表达语句 329

2 Banquet Service 宴会厅服务 337

3 Take Delivery of Baggage Service 取送行李服务 345

4 Medical Treatment Service 医疗救治服务 352

5 Information Service 信息服务 359

6 Hotel Facilities 酒店设施 365

7 Mailing Service 邮寄服务 373

8 To Find and Retrieve Items 寻找与找回物品 380