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Unit 1 Form of Business Letters 1

Part 1 The Introduction of Business Letters 1

Part 2 The Principles for Good Business Letters 2

Part 3 The Structure of Business Letters 5

Part 4 The Layout of Business Letters 9

Part 5 The Envelope of Business Letters 12

Part 6 Useful Words Phrases and Sentences 13

Part 7 Exercises 17

Unit 2 Establishing Business Relations 20

Part 1 The Introduction 20

Part 2 The Specimen Letters 21

Part 3 Useful Words,Phrases and Sentences 28

Part 4 Exercises 32

Unit 3 Enquiries 35

Part 1 The Introduction 35

Part 2 The Specimen Letters 37

Part 3 Useful Words,Phrases and Sentences 43

Part 4 Exercises 47

Unit 4 Offers and Counter-offers 50

Part 1 The Introduction 50

Part 2 The Specimen Letters 52

Part 3 Useful Words,Phrases and Sentences 58

Part 4 Exercises 62

Unit 5 Orders and Sales Confirmations 66

Part 1 The Introduction 66

Part 2 The Specimen Letters 68

Part 3 Useful Words,Phrases and Sentences 75

Part 4 Exercises 78

Unit 6 Remittance and Collection 82

Part 1 The Introduction 82

Part 2 The Specimen Letters 83

Part 3 Useful Words Phrases and Sentences 89

Part 4 Exercises 94

Unit 7 Payment by L/C 97

Part 1 The Introduction 97

Part 2 The Specimen Letters 98

Part 3 Useful Words,Phrases and Sentences 106

Part 4 Exercises 110

Unit 8 Packing 113

Part 1 The Introduction 113

Part 2 The Specimen Letters 115

Part 3 Useful Words,Phrases and Sentences 122

Part 4 Exercises 126

Unit 9 Shipment and Delivery 129

Part 1 The Introduction 129

Part 2 The Specimen Letters 131

Part 3 Useful Words,Phrases and Sentences 137

Part 4 Exercises 141

Unit 10 Cargo Transportation Insurance 144

Part 1 The Introduction 144

Part 2 The Specimen Letters 145

Part 3 Useful Words,Phrases and Sentences 151

Part 4 Exercises 156

Unit 11 Trade Disputes and Settlements 159

Part 1 The Introduction 159

Part 2 The Specimen Letters 160

Part 3 Useful Words,Phrases and Sentences 167

Part 4 Exercises 171

Unit 12 Distributorship and Agency 174

Part 1 The Introduction 174

Part 2 The Specimen Letters 175

Part 3 Useful Words,Phrases and Sentences 182

Part 4 Exercises 185

Unit 13 Trade Forms 189

Part 1 The Introduction 189

Part 2 The Specimen Letters 190

Part 3 Useful Words,Phrases and Sentences 195

Part 4 Exercises 199

Unit 14 Letter of Sales 202

Part 1 The Introduction 202

Part 2 The Specimen Letters 203

Part 3 Useful Words,Phrases and Sentences 209

Part 4 Exercises 213

Key to Exercises 217

Unit 1 217

Unit 2 218

Unit 3 219

Unit 4 220

Unit 5 221

Unit 6 222

Unit 7 223

Unit 8 224

Unit 9 226

Unit 10 227

Unit 11 228

Unit 12 229

Unit 13 230

Unit 14 231