Unit 1 Form of Business Letters 1
Part 1 The Introduction of Business Letters 1
Part 2 The Principles for Good Business Letters 2
Part 3 The Structure of Business Letters 5
Part 4 The Layout of Business Letters 9
Part 5 The Envelope of Business Letters 12
Part 6 Useful Words Phrases and Sentences 13
Part 7 Exercises 17
Unit 2 Establishing Business Relations 20
Part 1 The Introduction 20
Part 2 The Specimen Letters 21
Part 3 Useful Words,Phrases and Sentences 28
Part 4 Exercises 32
Unit 3 Enquiries 35
Part 1 The Introduction 35
Part 2 The Specimen Letters 37
Part 3 Useful Words,Phrases and Sentences 43
Part 4 Exercises 47
Unit 4 Offers and Counter-offers 50
Part 1 The Introduction 50
Part 2 The Specimen Letters 52
Part 3 Useful Words,Phrases and Sentences 58
Part 4 Exercises 62
Unit 5 Orders and Sales Confirmations 66
Part 1 The Introduction 66
Part 2 The Specimen Letters 68
Part 3 Useful Words,Phrases and Sentences 75
Part 4 Exercises 78
Unit 6 Remittance and Collection 82
Part 1 The Introduction 82
Part 2 The Specimen Letters 83
Part 3 Useful Words Phrases and Sentences 89
Part 4 Exercises 94
Unit 7 Payment by L/C 97
Part 1 The Introduction 97
Part 2 The Specimen Letters 98
Part 3 Useful Words,Phrases and Sentences 106
Part 4 Exercises 110
Unit 8 Packing 113
Part 1 The Introduction 113
Part 2 The Specimen Letters 115
Part 3 Useful Words,Phrases and Sentences 122
Part 4 Exercises 126
Unit 9 Shipment and Delivery 129
Part 1 The Introduction 129
Part 2 The Specimen Letters 131
Part 3 Useful Words,Phrases and Sentences 137
Part 4 Exercises 141
Unit 10 Cargo Transportation Insurance 144
Part 1 The Introduction 144
Part 2 The Specimen Letters 145
Part 3 Useful Words,Phrases and Sentences 151
Part 4 Exercises 156
Unit 11 Trade Disputes and Settlements 159
Part 1 The Introduction 159
Part 2 The Specimen Letters 160
Part 3 Useful Words,Phrases and Sentences 167
Part 4 Exercises 171
Unit 12 Distributorship and Agency 174
Part 1 The Introduction 174
Part 2 The Specimen Letters 175
Part 3 Useful Words,Phrases and Sentences 182
Part 4 Exercises 185
Unit 13 Trade Forms 189
Part 1 The Introduction 189
Part 2 The Specimen Letters 190
Part 3 Useful Words,Phrases and Sentences 195
Part 4 Exercises 199
Unit 14 Letter of Sales 202
Part 1 The Introduction 202
Part 2 The Specimen Letters 203
Part 3 Useful Words,Phrases and Sentences 209
Part 4 Exercises 213
Key to Exercises 217
Unit 1 217
Unit 2 218
Unit 3 219
Unit 4 220
Unit 5 221
Unit 6 222
Unit 7 223
Unit 8 224
Unit 9 226
Unit 10 227
Unit 11 228
Unit 12 229
Unit 13 230
Unit 14 231