饭店服务英语PDF电子书下载

Unit 1 The Reservation Department 1

Lesson 1 Individual Reservation 2

Lesson 2 Group Reservation 6

Lesson 3 Guaranteed Hotel Reservation 10

Lesson 4 Cancellation of Hotel Reservation 14

Unit 2 The Front Desk 17

Lesson 1 PicR-up at the Airport 18

Lesson 2 Welcoming the Guests andChecR-in 22

Lesson 3 Daily Service 27

Lesson 4 Chec Ring Out 31

Unit 3 The Housekeeping Department 35

Lesson 1 Introduction to the Room Facifities 36

Lesson 2 Room Cleaning 40

Lesson 3 Laundry Service andTurn-down Service 44

Lesson 4 Maintenance Service 48

Unit 4 The Food and Beverage Department 53

Lesson 1 Table Reservation 54

Lesson 2 Chinese Dish Service 58

Lesson 3 Western Dish Service 63

Lesson 4 Bar Service 69

Unit 5 The Business Center 73

Lesson 1 Fax and Mail Service 74

Lesson 2 Secretarial Services 78

Lesson 3 TicRet BooRing 83

Unit 6 The Fitness and Recreation Center 87

Lesson 1 The Fitness Center 88

Lesson 2 The Recreation Center 91

Appendix 1 Vocabulary 95

Appendix 2 Translation 101