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Part One 2

Unit 1 At the Reception Greeting and Introduction 2

Unit 2 In the HR Department Filling in Forms and Asking for Clarification 7

Unit 3 To the Supply Room Asking for and Giving Directions 13

Unit 4 On the Phone Telephone Skills 19

Unit 5 Changing Working Hours Making Requests 26

Unit 6 In the Team Apologizing and Forgiving 33

Unit 7 In the Workshop Complaining and Warning 39

Unit 8 On a Coffee Break Talking about Hobbies，Sports and Entertainment 45

Unit 9 In the Lunchroom Talking about Past Experiences 55

Unit 10 An Airline Seat Bookings and Reservations 63

Unit 11 Promotion Congratulating and Complimenting 72

Unit 12 Making a PowerPoint Asking for and Giving Instructions 78

Unit 13 A Call from Ted Making Appointments and Arrangements 85

Unit 14 Purchasing System Simulation Software Asking for and Giving Advice 94

Unit 15 Promoting a Product Describing Objects and People 103

Part Two 112

Unit 1 An Engineering Student Courses in Engineering 112

Unit 2 An Orientation Week Careers in Engineering 117

Unit 3 Applying for a Job Interview Skills 121

Unit 4 Visiting a Factory Introduction to Industries 126

Unit 5 Automation and Robots In the R＆D Department 131

Unit 6 An Incident Safety in Operation 135

Unit 7 Chase Up an Order In the Purchasing Department 140

Unit 8 Computer Aided Design In the Technical Department 144

Unit 9 Sales and Marketing In the Marketing Department 148

Unit 10 The Human Genome Project In a Research Institute 152

Unit 11 Registration and the First Session At a Conference 156

Unit 12 Management Slang In the Administration 162