如何成功地交流PDF电子书下载

Only connect! 1

We'll hunt tonight 2

Words,gestures and clothing 2

The children who couldn't speak 3

People who can't understand 4

Checklist for successful communication 4

How to use verbal language 5

Why do we want to communicate? 5

Why is he speaking? 5

But he doesn't mean what he says! 6

Words!Words!Words! 7

Does'ch'a'mean'tea'? 8

We don't seem to speak the same language! 9

The generation gap 9

The knowledge gap 10

Characteristics of everyday speech 11

Language and thinking 12

Speaking in different ways 13

What are they saying? 13

Don't play the wrong music! 14

Talking to foreign visitors 15

How to understand body language 17

Look as wellas listen! 17

I can read him like a book...or can I? 17

But it's only natural! 18

Some non-verbal language is'natural'and some isn't 19

The head toss 20

The history of the head toss meaning'No' 21

The true and authentic head toss! 21

What does this position mean? 23

Curtain up! 25

What is she saying...What is he thinking? 26

What do these gestures mean? 27

'She's a typical librarian!' 28

But these are real people! 29

What about you? 29

How to read a face 30

Our faces and our personalities 30

Our faces and our expressions 33

Eyes:the windows of the soul 34

Your eyes and your personality 34

Eye contact in conversation 35

How to use space 37

The English man's home is his castle 37

Talking,sitting and standing 38

Give me elbow room! 38

Some general guidance for visitors to North America and Britain 39

Crowded places 39

Do you touch people? 40

Touching in four cities 41

Common touching and uncommon touching in the West 41

How to recognise the roles people play 43

An introduction to roles 43

Three people in every person 43

How to recognise a parent 46

How to recognise an adult 46

How to recognise a child 47

Can you recognise the parent,the adult and the child in yourself? 47

Don't get your lines crossed! 48

Things aren't what they seem to be! 51

What sort of game do you play? 53

I'm no good at anything really 53

They are no good 53

I'm only trying to help 54

If only I wasn't so busy 54

Sweetheart 54

Kiss me?You must be joking! 54

Why are games important? 55

It's not always easy 55

How to get on with people 57

How to be a good listener 57

Repeating what the other person has said 59

Encouraging and discouraging 59

How to be agood con versationalist 60

Statements and questions 60

Open and closed questions 60

The'agree with me'question 60

Double questions 61

Agreeing and disagreeing 61

A good conversation 62

Politeness and'pass-time'con versations 62

Do you often keep away from other people? 62

Do you often exchange politenesses with people? 62

Do you talk to people just to pass the time? 64

How to start a conversation in Britain 66

Another approach 67

Conversational flowchart 69

How to interest someone of the opposite sex 70

First stage 70

Second stage 70

How to argue 71

Do you really want to argue? 71

If you don't want to hurt the other person 71

Three ways of arguing 72

Ethos 72

Logos 72

Pathos 72

All three! 73

General advice 73

Some important points for thinkers and arguers 73

Facts 73

Generalisations 73

Hypothesis 74

Criticising the other person 74

Some very poor arguments! 75

How to protect yourself against salespeople 75

How to observe the customer...YOU! 76

The salesperson is taught what to say to you 76

On the telephone 76

The questions a salesperson uses 77

It isn't only words that sell! 77

The ideal interview 78

Last thoughts 81

Answers 82

Acknowledgements 86