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Unit 1 Layout of Business Correspondence 1

Unit 2 Establishing Trade Relations 23

Unit 3 Enquiries 33

Unit 4 Offers 45

Unit 5 Counteroffers 56

Unit 6 Packing 67

Unit 7 Shipment 77

Unit 8 Terms of Payment 89

Unit 9 Insurance 101

Unit 10 Conclusion of Business 111

Unit 11 Complaints and Adjustment 121

Unit 12 Letters of Congratulations,Thanks and Invitations 135

Unit 13 Sales Promotion 140

Unit 14 Agency 149

Appendix A Common Currencies 159

Appendix B Common Abbreviation Used in Business Correspondence 160

References 162