Unit 1 Layout of Business Correspondence 1
Unit 2 Establishing Trade Relations 23
Unit 3 Enquiries 33
Unit 4 Offers 45
Unit 5 Counteroffers 56
Unit 6 Packing 67
Unit 7 Shipment 77
Unit 8 Terms of Payment 89
Unit 9 Insurance 101
Unit 10 Conclusion of Business 111
Unit 11 Complaints and Adjustment 121
Unit 12 Letters of Congratulations,Thanks and Invitations 135
Unit 13 Sales Promotion 140
Unit 14 Agency 149
Appendix A Common Currencies 159
Appendix B Common Abbreviation Used in Business Correspondence 160
References 162