BRIEF CONTENTSPrefacePART Ⅰ INTRODUCTION TO MANAGEMENTCHAPTER 1 The Changing Paradigm of Management 4
CHAPTER 2 Foundations of Management Understanding 38
CHAPTER 5 Managerial Ethics and Corporate Social Responsibility 1 38
PART Ⅱ THE ENVIRONMENT OF MANAGEMENTCHAPTER3 The Environment and Corporate Culture 72
CHAPTER4 Managingin a Global Environment 106
CHAPTER 6 The Environment of Entrepreneurship and Small-Business Management 172
PART Ⅲ PLANNINGCHAPTER 7 Organizational Goal Setting and Planning 212
CHAPTER 8 Strategy Formulation and Implementation 242
CMAPTER 9 Managerial Decision Making 276
ART Ⅳ ORGANIZINGCHAPTER 10 Fundamentals of Organizing 316
CHAPTER 11 Using Structural Design to Achieve Strategic Goals 350
CHAPTER 12 Change and Development 380
CHAPTER 13 Human Resource Management 412
CHAPTER 14 ManagingDiverse Employees 450
PART Ⅴ LEADINGCHAPTER 15 Leadershipin Organizations 492
CHAPTER 16 MotivationinOrganizations 524
CHAPTER 17 Communicatingin Organizations 556
CHAPTER 18 Teamwork in Organizations 588
PART Ⅵ CONTROLLINGCHAPTER 19 Quality Control and Productivity 626
CHAPTER 20 Management Control Systems 656
CHAPTER 21 Information Systems and Technology 682
CHAPTER 22 Operations and Service Management 706
PART Ⅶ THE NEW ORGANIZATIONCHAPTER 23 The Learning Organization 744
APPENDIX A Insights into Individual Behavior 781
APPENDIX B Management Science Aids for Planning and Decision Making 799
Glossary 823
Photo Credit 835
Name Index 837
Company Index 849
Subject Index 854