Lesson One The Make-up of a Business Letter 1
Lesson Two Establishing Business Relations 9
Lesson Three Inquiry 18
Lesson Four Offer 25
Lesson Five Counter-offer 34
Lesson Six Confirming an Order 42
Lesson Seven Firm Offer 49
Lesson Eight Proforma Invoice 57
Lesson Nine Refusing Price Reduction 63
Lesson Ten Acceptance and Confirmation 70
Lesson Eleven Urging Establishment of an L/C 77
Lesson Twelve Amendment of an L/C 86
Lesson Thirteen Extension of an L/C 94
Lesson Fourteen Shipment 101
Lesson Fifteen Insurance 108
Lesson Sixteen Shipping Advice 116
Lesson Seventeen Complaint 124
Lesson Eighteen Claim 132
Lesson Nineteen Settlement of a Claim 142
Lesson Twenty Contract 151
Lesson Twenty—One Letter of Credit 160
Lesson Twenty—Two Telegram .Telex 167