Contents 1
W hich Words？ 1 1
Saying It The Right Way 7 2
How Many Words？ 13 3
Getting The Right Tune 19 4
Don’t Be Abrupt ！ 23 5
What About Stress？ 27 6
Too Loud？ 33 7
Watch Your Voice ！ 37 8
A Big Smile ！ 41 9
What About Your Eyes？ 47 10
Your Body Can Tell A Lot 53 11
How Close Is Too Close？ 57 12
Words And Actions 63 13
Saying‘Yes’Politely 69 14
Saying‘No’Politely 75 15
Politeness And Friendliness——Are They The Same？ 81 16
Pleased To Meet You 85 17
I’m Running This Meeting 89 18
What！Another Meeting ！ 95 19
The Phone Or The Visitor？ 101 20
Respect For The Other One 107 21
Which Language Or Dialect？ 113 22
The Silent Participant 117 23
Can You Be Too Polite？ 123 24