礼貌用语PDF电子书下载

Contents 1

W hich Words？ 1 1

Saying It The Right Way 7 2

How Many Words？ 13 3

Getting The Right Tune 19 4

Don’t Be Abrupt ！ 23 5

What About Stress？ 27 6

Too Loud？ 33 7

Watch Your Voice ！ 37 8

A Big Smile ！ 41 9

What About Your Eyes？ 47 10

Your Body Can Tell A Lot 53 11

How Close Is Too Close？ 57 12

Words And Actions 63 13

Saying‘Yes’Politely 69 14

Saying‘No’Politely 75 15

Politeness And Friendliness——Are They The Same？ 81 16

Pleased To Meet You 85 17

I’m Running This Meeting 89 18

What！Another Meeting ！ 95 19

The Phone Or The Visitor？ 101 20

Respect For The Other One 107 21

Which Language Or Dialect？ 113 22

The Silent Participant 117 23

Can You Be Too Polite？ 123 24