Lesson One Enquiry 1
Lesson Two Reply to Enquiry 17
Lesson Three Quotation and Offer 30
Lesson Four Establishing Business Relations 47
Lesson Five Complaint 63
Lesson Six Advising Authorization of Establishment 70
Lesson Seven Demand and Supply 80
Lesson Eight Bridges and Ties 92
Lesson Nine A Sales Letter 103
Lesson Ten A Letter of Adjustment 115
Lesson Eleven Advantages of Written Communication 125
Lesson Twelve Discrepancies Between Credit and Contract 136
Lesson Thirteen A Brief Introduction to the Investment in Shanghai 148
Lesson Fourteen A Speech at a Banquet 157
Lesson Fifteen Why New Incoterms 167
Vocabulary 178
The Chinese Version of the Texts and Key to the Exercises 194