1 How To Start 1
2 Why Not Explain？ 5
3 What Do I Call You？ 11
4 Should I Ask？ 17
5 They Aren't What You Think 23
6 Find Out The Facts 27
7 Listening And Responding 33
8 How To Request 37
9 Dealing With Complaints 43
10 More About Complaints 47
11 Thanks For The Compliment! 53
12 What's Your Opinion？ 57
13 More About Opinions 63
14 Invitations 69
15 More About Invitations 77
16 What A Lovely Present! 83
17 More About Presents 87
18 We All Make Mistakes 91
19 How To Interrupt 95
20 How To End It 101
21 And What About The Other One？ 107
22 What Do We Call Them？ 111
23 Talking At A Distance 115
24 Keeping It In Style 123
25 Words And Actions 131