Chapter 1 Newcomers 初到公司 1
Unit 1 Job Interviews 求职面试 2
Unit 2 First Day in the Company 员工报到 7
Unit 3 Working Environment 了解工作环境 11
Unit 4 Company Rules and Regulations 了解公司规定 16
Chapter 2 Daily Work 朝九晚五 21
Unit 1 Schedule 日程安排 22
Unit 2 Letters and Files 信函与文件 26
Unit 3 Breaks 工作间歇 30
Unit 4 Progress of Working 工作进展 34
Chapter 3 On the Phone 电话用语 39
Unit 1 Calling Someone 打电话 40
Unit 2 Answering the Phone 接电话 44
Unit 3 Leaving a Message 留信息 48
Unit 4 Dialing the Wrong Number 打错电话 52
Unit 5 Hanging up the Phone 挂断电话 56
Chapter 4 Having Conferences 召开会议 61
Unit 1 Chairing a Conference 主持会议 62
Unit 2 Addressing a Meeting 会议发言 67
Unit 3 Requesting Information 询问信息 72
Unit 4 Asking for Opinions 征求意见 76
Unit 5 Meeting Connection 会议衔接 80
Unit 6 Questions and Answers 问题应答 84
Unit 7 Showing Approval 表示赞同 88
Unit 8 Showing Disapproval 表示反对 92
Chapter 5 Visitors 接待客户 97
Unit 1 Making Appointments 预约 98
Unit 2 Making Arrangements 安排 102
Unit 3 Welcome and Reception 欢迎客户 106
Unit 4 Business Dinner 款待客人 111
Unit 5 Around the Workshop 带客户参观 115
Unit 6 Product Introduction 产品介绍 119
Unit 7 Gifts-giving 馈赠礼物 124
Unit 8 Saying Goodbye 告别 128
Chapter 6 Communicating with Visitors 与客户交流 133
Unit 1 Visiting a Customer 回访客户 134
Unit 2 Asking for Payments 索要货款 138
Unit 3 Urging on Delivery 催交货物 142
Unit 4 Dissatisfied with Service 不满客户服务 146
Unit 5 Asking for a Refund 请求退款／货 150
Unit 6 Maintaining Cooperation 维持合作 154
Chapter 7 Office Tallk 与同事交流 159
Unit 1 Working Overtime 谈加班 160
Unit 2 Office Equipment 谈办公设备 164
Unit 3 Interests and Hobbies 谈兴趣爱好 167
Unit 4 Asking for Help 寻求帮助 171
Unit 5 Offering Help 提供帮助 175
Unit 6 Inviting Colleagues 邀请同事 178
Unit 7 Promotion 谈升职 182
Unit 8 Market 谈市场 186
Unit 9 Vacations and Holidays 谈假期 190
Chapter 8 Talking with the Boss 与上级交谈 195
Unit 1 Asking for Leave 向上级请假 196
Unit 2 Resignation 向上级辞职 201
Unit 3 Transferring 调换工作 206
Unit 4 Communicating 交流工作 210
Unit 5 Saying No 表示不同意 214
Unit 6 Appraisal 评估 218
Unit 7 Asking for a Salary Raise 要求加薪 223
Unit 8 Making a Proposal 提出建议 227
Chapter 9 Business Travel 商务旅行 231
Unit 1 Making a Reservation with Airlines 预定航班 232
Unit 2 Making a Reservation with a Hotel 预定酒店 236
Unit 3 Business Arrangements 安排商务活动 240
Unit 4 At the Customs 出入境 244
Unit 5 Meeting at the Airport 接机 248
Unit 6 Travel Reimbursement 报销差旅费 252