Unit 1 Initiating a Tour and Getting Organized 1
Section Ⅰ Sample Dialogue 1
Section Ⅱ Texts 4
Section Ⅲ Tips for Tour Guides 8
Unit 2 Hotel Reservation 9
Section Ⅰ Sample Dialogues 9
Section Ⅱ Texts 12
Section Ⅲ Tips for Tour Guides 16
Unit 3 Meeting Guests and Presenting Welcome Speech 18
Section Ⅰ Sample Dialogues 18
Section Ⅱ Texts 21
Section Ⅲ Tips for Tour Guides 25
Unit 4 Touring on the Way 26
Section Ⅰ Sample Dialogues 26
Section Ⅱ Texts 29
Section Ⅲ Tips for Tour Guides 34
Unit 5 Checking in and Hotel Service 35
Section Ⅰ Sample Dialogues 35
Section Ⅱ Texts 38
Section Ⅲ Tips for Tour Guides 42
Unit 6 Talking about the Itinerary 43
Section Ⅰ Sample Dialogues 43
Section Ⅱ Texts 46
Section Ⅲ Tips for Tour Guides 50
Unit 7 Visiting Scenic Spots 51
Section Ⅰ Sample Dialogues 51
Section Ⅱ Texts 54
Section Ⅲ Tips for Tour Guides 58
Unit 8 Dining at Restaurant 59
Section Ⅰ Sample Dialogues 59
Section Ⅱ Texts 62
Section Ⅲ Tips for Tour Guides 66
Unit 9 Other Recreational Activities 67
Section Ⅰ Sample Dialogues 67
Section Ⅱ Texts 70
Section Ⅲ Tips for Tour Guides 75
Unit 10 At the Souvenir Shop 76
Section Ⅰ Sample Dialogues 76
Section Ⅱ Texts 80
Section Ⅲ Tips for Tour Guides 84
Unit 11 Handling Emergencies 85
Section Ⅰ Sample Dialogues 85
Section Ⅱ Texts 89
Section Ⅲ Tips for Tour Guides 93
Unit 12 Dealing with Complaints 94
Section Ⅰ Sample Dialogues 94
Section Ⅱ Texts 98
Section Ⅲ Tips for Tour Guides 102
Unit 13 Airline Ticket Booking 103
Section Ⅰ Sample Dialogues 103
Section Ⅱ Texts 107
Section Ⅲ Tips for Tour Guides 111
Unit 14 Checking out and Presenting Farewell Speech 113
Section Ⅰ Sample Dialogues 113
Section Ⅱ Texts 117
Section Ⅲ Tips for Tour Guides 121
New Words 123
Keys 132