旅游服务实用英语PDF电子书下载

Unit 1 Initiating a Tour and Getting Organized 1

Section Ⅰ　Sample Dialogue 1

Section Ⅱ　Texts 4

Section Ⅲ　Tips for Tour Guides 8

Unit 2　Hotel Reservation 9

Section Ⅰ　Sample Dialogues 9

Section Ⅱ　Texts 12

Section Ⅲ　Tips for Tour Guides 16

Unit 3　Meeting Guests and Presenting Welcome Speech 18

Section Ⅰ　Sample Dialogues 18

Section Ⅱ　Texts 21

Section Ⅲ　Tips for Tour Guides 25

Unit 4　Touring on the Way 26

Section Ⅰ　Sample Dialogues 26

Section Ⅱ　Texts 29

Section Ⅲ　Tips for Tour Guides 34

Unit 5　Checking in and Hotel Service 35

Section Ⅰ　Sample Dialogues 35

Section Ⅱ　Texts 38

Section Ⅲ　Tips for Tour Guides 42

Unit 6　Talking about the Itinerary 43

Section Ⅰ　Sample Dialogues 43

Section Ⅱ　Texts 46

Section Ⅲ　Tips for Tour Guides 50

Unit 7　Visiting Scenic Spots 51

Section Ⅰ　Sample Dialogues 51

Section Ⅱ　Texts 54

Section Ⅲ　Tips for Tour Guides 58

Unit 8　Dining at Restaurant 59

Section Ⅰ　Sample Dialogues 59

Section Ⅱ　Texts 62

Section Ⅲ　Tips for Tour Guides 66

Unit 9　Other Recreational Activities 67

Section Ⅰ　Sample Dialogues 67

Section Ⅱ　Texts 70

Section Ⅲ　Tips for Tour Guides 75

Unit 10　At the Souvenir Shop 76

Section Ⅰ　Sample Dialogues 76

Section Ⅱ　Texts 80

Section Ⅲ　Tips for Tour Guides 84

Unit 11　Handling Emergencies 85

Section Ⅰ　Sample Dialogues 85

Section Ⅱ　Texts 89

Section Ⅲ　Tips for Tour Guides 93

Unit 12　Dealing with Complaints 94

Section Ⅰ　Sample Dialogues 94

Section Ⅱ　Texts 98

Section Ⅲ　Tips for Tour Guides 102

Unit 13　Airline Ticket Booking 103

Section Ⅰ　Sample Dialogues 103

Section Ⅱ　Texts 107

Section Ⅲ　Tips for Tour Guides 111

Unit 14　Checking out and Presenting Farewell Speech 113

Section Ⅰ　Sample Dialogues 113

Section Ⅱ　Texts 117

Section Ⅲ　Tips for Tour Guides 121

New Words 123

Keys 132