Chapter One Business Letters 1
Section One The Structure and Layout of a Business Letter 1
Section Two Superscription 10
Section Three Dissimilarities in Letter Writing 13
Supplement 16
Exercises 1 18
Chapter Two Establishing Business Relations 19
Specimen Letters 19
Supplement 41
Exercises 2 42
Chapter Three Enquiries 47
Specimen Letters 48
Supplement 76
Exercises 3 78
Chapter Four Offers 82
Specimen Letters 82
Supplement 96
Exercises 4 98
Chapter Five Counter-Offers 102
Specimen Letters 102
Supplement 116
Exercises 5 117
Chapter Six Conclusion of Business 121
Specimen Letters 121
（Ⅰ）Sales Contract 134
（Ⅱ）Sales Confirmation 136
（Ⅲ）Purchase Confirmation 137
（Ⅳ）Contract for Purchase 139
Supplement 143
Exercises 6 144
Chapter Seven Terms of Payment 147
Specimen Letters 147
Supplement 165
Exercises 7 167
Chapter Eight Establishment of L/C and Amendment 171
Specimen Letters 171
Supplement 189
Exercises 8 190
Chapter Nine Packing，Shipping Marks and Shipment 194
Specimen Letters 194
Supplement 211
Exercises 9 216
Chapter Ten Insurance 220
Specimen Letters 220
Supplement 230
Exercises 10 233
Chapter Eleven Agency 236
Specimen Letters 236
Supplement 255
Exercises 11 256
Chapter Twelve Complaints and Claims 259
Specimen Letters 259
Supplement 272
Exercises 12 274
Chapter Thirteen Other Situational Letter Writing 278
Section One Announcement 278
Section Two Apology 280
Section Three Appreciation 283
Section Four Collection 287
Section Five Congratulations 289
Section Six Complaints 293
Section Seven Consolation 298
Section Eight Decline 300
Section Nine Human Resources 302
Section Ten Invitation 312
Section Eleven Promotion 316
Section Twleve Request 318
Section Thirteen Response to Friends'Request 320
Section Fourteen Study Abroad 323
Section Fifteen Travel Arrangements 325
Section Sixteen Wedding 329
Section Seventeen Welcome 330
Supplement 337
Exercises 13 339
Appendix 341
Part One International Economic Organizations 341
Part Two Glossary 345