Unit 1 Introductions and greetings 1
1.1 Introducing yourself 1
1.2 Saying where you're from 3
1.3 Introducing other people 4
Unit 2 Occupations 7
2.1 Saying what you do 7
2.2 Telephoning 8
2.3 Finding out information about people 10
Unit 3 Companies 13
3.1 Describing a company 13
3.2 Talking about types of business 15
3.3 Finding the perfect partner 16
Unit 4 The place of work 19
4.1 Giving directions 19
4.2 Talking about departments 21
4.3 Taking a message 22
Unit 5 Revision and consolidation 25
Unit 6 Day-to-day work 27
6.1 Talking about your work 27
6.2 Describing routines 28
6.3 Likes and dislikes 29
Unit 7 The working environment 31
7.1 Asking people to do things 31
7.2 Talking about stress 33
7.3 Giving advice 34
Unit 8 Plans 36
8.1 Discussing arrangements 36
8.2 Making arrangements 37
8.3 Planning a trip 39
Unit 9 Visits and travel 41
9.1 Finding out about hotels 41
9.2 Talking to a visitor 42
9.3 Attending business events 44
Unit 10 Revision and consolidation 46
Unit 11 Work history 49
11.1 Finding someone a job 49
11.2 Talking about your career 51
11.3 Describing your first job 53
Unit 12 Fairs and sales 55
12.1 Finding out about a trade fair 55
12.2 Talking about products 56
12.3 Placing an order 58
Unit 13 Product description 62
13.1 Comparing products 62
13.2 Saying what's best 63
13.3 Making suggestions 65
Unit 14 Entertaining 67
14.1 Taking a guest to dinner 67
14.2 Making invitations 68
14.3 Describing food 70
Unit 15 Revision and consolidation 72
Unit 16 Firms and factories 75
16.1 Saying what you've done 75
16.2 Visiting a factory 76
16.3 The company report 78
Unit 17 Problems, problems 80
17.1 Dealing with problems 80
17.2 Complaining and apologizing 81
17.3 Finding a solution 82
Unit 18 Future trends 84
18.1 Making predictions 84
18.2 Talking about the future 86
18.3 Changing the way we work 87
Unit 19 Enjoying a business trip 89
19.1 Finding out about a city 89
19.2 Making offers 90
19.3 Thanking 92
Unit 20 Revision and consolidation 94
Resource activities 97