1. the process of communication 2
1．交际的过程 3
what is communication? 4
how people understand 4
人的理解方式 5
什么是交际？ 5
about this book 6
managing information 6
信息管理 7
关于本书 7
ideas: the currency of communication 10
观点：交际的媒介物 11
conversation: the heart of communication 12
交谈：交际的核心 13
2. how conversations work 14
what is a conversation? 14
什么是交谈？ 15
2．交谈的运行原理 15
why conversations go wrong 18
为什么交谈会出现故障？ 19
putting conversations in context 20
把交谈置于具体语境 21
working out the relationship 24
确定双方关系 25
setting a structure 32
建立一个框架 33
managing behaviour 38
管理交谈行为 39
3. seven ways to improve your conversations 44
3．改善交谈的七条途径 45
clarify your objective 46
阐明目的 47
structure your thinking 48
建立思维框架 49
manage your time 62
安排时间 63
find common ground 66
寻求共同点 67
move beyond argument 68
摆脱争论 69
summarise often 76
经常地概括 77
use visuals 78
视觉效果 79
4. the skills of enquiry 86
4．询问的技巧 87
paying attention 88
集中注意力 89
treating the speaker as an equal 96
平等地对待讲话人 97
cultivating eate 98
创造宽松的环境 99
encouraging 100
鼓励 101
asking quality questions 102
提有价值的问题 103
rationing inrormation 108
节制信息 109
5. the skills of persuasion 112
character, logic and passion 112
气质、逻辑和激情 113
5．劝说的技巧 113
what s the big idea? 118
有什么高见？ 119
arranging your ideas 128
整理观点 129
expressing your ideas 134
表露我的观点 135
remembering your ideas 138
记住你的观点 139
delivering effectively 140
有效地表达 141
when is an interview not an interview? 146
6. interviews: holding a formal conversation 146
6．会谈：正式交谈 147
会谈的含义 147
preparing for the interview 148
会谈准备工作 149
structuring the interview 152
设定会谈框架 153
types of interview 154
会谈的类型 155
7.making a presentation 190
7．演示报告 191
putting yourself on show 194
展示自己 195
preparing for the presentation 196
演示报告的准备工作 197
managing the material 198
驾驭材料 199
controlling the audience 224
掌握听众 225
looking after yourself 228
自我调节 229
answering questions 230
回答问题 231
8. putting it in writing 234
8．写在纸面上 235
making reading easier 236
writing for results 236
作文以致用 237
要便于阅读 237
writing step by step 238
写作步骤 239
designing the document 240
设计文稿 241
writing a first draft 270
打第一遍草稿 271
editing the draft 274
文稿编辑 275
appendix: where to go from here 290
附录：其他建议阅读书目 291