To the Student 1
Unit 1 Interview 2
Task 1 Interview 2
Task 2 The Introduction to the Company 3
Task 3 Writing:Application Letter 4
Unit 2 Custom Service Ⅰ 14
Task 1 Procedure of Residence 14
Task 2 Have a Residential Card 15
Unit 3 Custom Service Ⅱ 20
Task 1 Complaints 20
Task 2 Deal With the Repairs 21
Unit 4 Engineering Department 28
Task 1 Building Test 28
Task 2 Decoration Affair 30
Task 3 Repairs 33
Task 4 Writing:Bulletin Board 35
Unit 5 Finance Department 43
Task 1 What does Property Management Fee Include 43
Task 2 How to Charge 44
Task 3 Rent Collection 45
Unit 6 Leasing Department 49
Task 1 Rent/Sale a House 49
Task 2 Classification of Lease 54
Task 3 Lease Contract 56
Unit 7 Security Department 68
Task 1 Give Direction 68
Task 2 Parking 69
Task 3 Fire Prevention 72
Unit 8 Cleaning ＆ Gardening Department 77
Task 1 Pet Control 77
Task 2 Cleaning 79
Task 3 Gardening 81
Unit 9 Administration Office 87
Task 1 Owners'Committee 87
Task 2 Community Culture Activities 89
Unit 10 Clubhouse 94
Task Visitors in Gym Club 94
Appendix Key to the Exercises 101
Referrence 108