CHAPTER 1 WINDOWS 2000 ARCHITECTURE 1
Windows 2000 Family 2
Windows 2000 Professional 5
Windows 2000 Server 6
Windows 2000 Advanced Server 7
Windows 2000 Datacenter Server 8
Windows 2000 Architecture and Design 8
User and Kernel MOdes 9
Kernel MOde 9
User Mode 13
Memory Architecture 16
Process and Priorities 17
Comparing Windows 2000 Server and Windows NT Server 20
Review Questions 31
CHAPTER 2 INSTALLING WINDOWS 2000 35
Windows 2000 Installation Overview 36
Hardware Compliance 36
Upgrading Vs．Installing 37
Multiple Operating Systems 40
Planning 41
Methods of Installations 43
WINNT and WINNT32 48
SteP-by-Step Installation Of Windows 2000 50
Applying Service Packs 55
Troubleshooting the Installation 56
Review Questions 58
CHAPTER 3 AUTOMATED INSTALLATION 63
Automated Installation Options 64
Unattended Installation 64
Duplicating an Installation with SYSDIFF 67
Automating Installation on Computers with Different Hardware 69
Automating Installation on Computers with Similar Hardware 70
DiStribution Files Directory Structure 74
Command Lines 74
RIS Overview 76
Remote Installation 76
Installation of RIS 77
Using RIS to Install a Client 81
RIS System Configuration 82
Custom RIS Installation Images 85
Review Questions 86
CHAPTER 4 WORKING WITH DEVICES AND DRIVERS 91
WDM Overview 92
Driver Signing 93
Windows File Protection 94
Plug and Play 97
Tips for Drivers 98
Installing Hardware 99
Working with Disk Devices 107
Working with and Managing Removable Media 109
Monitoring Disk Devices 109
Display Devices 110
Installing and Configuring Display Adapters 110
Multimonitor Support in Windows98 and Windows 2000 111
MObile Computers 113
PC Cards 113
Power Management 113
Troubleshooting Mobile Computers 114
Network Interface Devices 114
Other Devices 115
USB Devices 117
Working with Multiple CPUs 117
Wireless Devices 117
IrDA(Infrared Data Association)Devices 117
Troubleshooting Multiprocessing Problems 119
Review Questions 120
CHAPTER 5 MANAGING WINDOWS 2000 LOCAL RESOURCES：FILE SYSTEEMS AND STORAGE DEVICES 125
Basic Storage vs．Dynamic Storage 126
Drive Configurations 128
File Systems 131
FAT and FAT32 131
NTFS 133
Disk Management 134
Creating Dynamic Storage Volumes 137
Upgrading Basic Drives to Dynamic Storage 137
Storage Object Properties 138
Accessing Volumes：Drive Letters and Mount Points 141
Storage Tools：Disk Cleanup 142
System Tools：Scan Disk 143
System Tools：Defragmentation 144
Object Properties 145
File Object Properties on a FAT/FAT32Volume 145
Folder Object Properties on a FAT/FAT32Volume 147
File Object Properties on an NTFS Volume 148
Folder Object Properties on an NTFS Volume 149
Mounted Volume Object Properties 149
Managing Permissions 150
Basics Of Permissions 153
Copying and Moving Objects 154
Drive Quotas 155
Sharing Resources 156
Troubleshooting Permissions Problems 159
Review Questions 160
CHAPTER 6 MANAGING SYSTEM PERFORMANCE AND RELIABILITY 165
Monitoring System Resources 166
Task Manager 166
System Monitor 168
Event Viewer 179
Optimizing the Use of System Resources 180
Common Bottlenecks 181
Detecting Bottlenecks 181
General Performance Improvements 182
Task Scheduler 183
Hardware Profiles 184
Offline Files 185
System Reliability and Recovery Issues 186
Advanced Boot Options 186
BOOT．INI 188
Startup and Recovery Options 189
Windows 2000 Backup 190
Emergency Repair Process 192
Recovery Console 192
Recovering from Drive Failures 193
Review Questions 194
CHAPTER 7 CONFIGURING AND TROUBLESHOOTING THE DESKTOP ENVIRONMENT 199
Configuring and Managing User Profiles 200
Administrative Tools 205
Control Panel Tools 207
Accessibility Options 208
Add/Remove Hardware 208
Add/Remove Programs 208
Folder Options 209
Fax 209
Display 209
Administrative Tools 209
Date/Time 209
Fonts 210
Game Controllers 210
Internet Options 210
Keyboard and Mouse 210
Network and Dial-up Connections 210
Phone and Modem Options 210
Power Options 210
Printers 210
Sounds and Multimedia 211
System 211
Scanners and Cameras 211
Scheduled Tasks 211
Regional Options 211
Environmental Variables 212
Users and Passwords 212
Administrative Tools in Detail 212
Computer Management 212
Licensing 215
Services 216
Faxing on Windows 2000 217
Application Support 219
Troubleshooting Desktop Settings 219
Review Questions 220
CHAPTER 8 MANAGING WINDOWS 2000 NETWORK RESOURCES 225
File and Folder Access 226
Distributed File System 228
Printing 230
Installing Printers 231
Printer Configuration 233
Separator Page 237
Print Job Management 239
Network Printing 240
Print Server Management 240
Print Troubleshooting 243
Internet Resources 244
Web Printing 244
Review Questions 245
CHAPTER 9 NETWORK CONNECTIONS,PROTOCOLS,AND SERVICES 249
Windows 2000 Networking Protocols 250
TCP/IP 250
NWLink 251
NetBEUI 252
Apple Talk 252
Data Link Control 252
Windows 2000 Network Components and Concepts 253
Windows 2000 Networking 254
Additional Network Components 255
The Network and Dial-up Connections Utility 257
Binding Management 259
TCP/IP: An Overview 260
Internet Protocol 260
Transmission Control Protocol 263
Other TCP/IP Suite Components 263
TCP/IP Configuration 265
TCP/IP Options: IP Security 268
TCP/IP Options: Filtering 271
Terminal Services 272
Review Questions 282
CHAPTER 10 MANAGING WINDOWS 2000 SECURITY 287
Windows 2000 Security Overview 288
Logon Authentication 289
Authentication Services 289
User Accounts 291
Local User Accounts 291
Domain User Accounts 295
Default User Accounts 299
Default User Groups 300
Windows 2000 Security Policy 301
Account Policies 302
Local Policies 304
Event Log 309
Public Key Policies 310
File System 310
Restricted Groups 310
System Services 310
Registry 310
IP Security Policies 311
Other Group Policy Elements 311
Encryption File System (EFS) 312
General Security Troubleshooting 312
Security Configuration Tool Set 313
Review Questions 313
CHAPTER 11 WORKING WITH ACTIVE DIRECTORY 317
Overview of Active Directory 318
Domain Structure 320
Domain Controllers and Replication 325
Global Catalog 325
Master Roles 331
Installing and Maintaining AD 332
Installing AD 333
Creating Sites 340
Creating Subnets 341
Creating Site Links 342
Creating Site Link Bridges 344
Creating Connection Objects 345
Creating Global Catalog Servers 346
Moving Server Objects between Sites 346
Transferring Operations Master Roles 347
Implementing Organizational Unit Structure 348
Backing up and Restoring AD 349
Backing up AD 349
Restoring AD 350
Review Questions 352
CHAPTER 12 WORKING WITH DNS 357
History and Overview of DNS 358
Domains 359
Primary and Secondary Master Name Servers 362
Zone Transfers 362
DNS Queries 362
How DNS Works 363
Records 363
Caching Servers 365
Internet Standards 365
DNS on Windows 2000 367
Installing,Configuring,and Troubleshooting DNS 368
Installing the Windows 2000 DNS Server Service 368
Configuring a Root Name Server 369
Configuring DNS Zones 370
Configuring a Windows 2000 DNS Caching Server 373
Configuring DNS Clients 374
Configuring Zones for Dynamic Updates 376
Testing the DNS Server Service 378
Creating DNS Resource Records Manually 380
Installing and Configuring DNS for Active Directory 382
Integrating an AD DNS with a Non-AD DNS 384
Configuring Dynamic Updates in AD Zones 385
Review Questions 386
CHAPTER 13 THE DYNAMIC HOST CONFIGURATION PROTOCOL(DHCP) 391
Overview and History of DHCP 392
BOOTP 393
DHCP 393
DHCP in Windows 2000 396
Integrating DHCP with DNS 396
Expanded Scope Support 398
Rogue DHCP Server Detection 398
Option Classes 399
Automatic Private IP Addressing 399
Monitoring and Reporting 400
Installing and Maintaining DHCP 400
Installing the DHCP Server Service 400
Working with DHCP Scopes,Superscopes,and Multicast Scopes 402
Managing and Monitoring DHCP 415
Review Questions 418
CHAPTER 14 WORKING WITH REMOTE ACCESS 423
Remote Access Overview 424
Key Features 425
RAS vs．Remote Control 426
Remote Access Configuration 427
The Dial-up to Private Network Connection Object 429
The Dial-up to the Internet Connection Object 434
The Connect to a Private Network through the Internet Connection Object 435
The Accept Incoming Connections Connection Object 436
The Connect Directly to Another Computer Connection Object 439
Internet Connection Sharing 439
Phone and Modem Options 440
Internet Access via Windows 2000 442
IIS and PWS 443
Internet Explorer 5.0 443
Outlook Express 445
FTP Client 446
Telnet Client 446
Routing and Remote Access 446
Troubleshooting Remote Access 449
Review Questions 450
CHAPTER 15 WORKING WITH WINS 455
History of WINS 456
NetBIOS and NetBEUI 457
NetBIOS Name Resolution 459
LMHOSTS 461
Overview of WINS 463
New Features in WINS for Windows 2000 464
WINS Node Types 465
WINS Name Registration 466
WINS Name Resolution 468
WINS Server Sizing and Placement 470
WINS Installation and Configuration 471
Configuring WINS Replication 472
Configuring NetBIOS Name Resolution 477
Momtoring and Managing WINS 478
Compacting the WINS Database 479
Backing up the WINS Database 479
Review Questions 482
CHAPTER 16 IP ROUTING WITH WINDOWS 2000 487
IP Routing Protocols 488
RIP 489
OSPF 490
Other IP Routing Protocols and Related Protocols 490
Static Routes and Routing Tables 495
Demand-Dial Routing 499
IP Routing,Border Routing,and Internal Routing 500
PING 502
ROUTE 502
TRACERT 503
PATHPING．EXE 503
ROUTEMON 503
Review Questions 504
Going Forward 504
CHAPTER 17 WORKING WITH NETWORK ADDRESS TRANSLATION (NAT) 509
Network Address Translation Overview 510
NAT and Internet Connection Sharing 513
NAT and Routing and Remote Access 513
Troubleshooting NAT 520
Review Questions 522
CHAPTER 18 WORKING WITH CERTIFICATE SERVICES 527
History and Overview of Certificate Services 528
Certificate Services Overview 529
The Process 531
Digital Certificates 532
Private and Public Keys 534
Encryption 535
Public Key Infrastructure(PKI) 536
Internet Services:A Real-World Example 536
Installing Certificate Services 537
Configuring Certificate Services 540
Managing Certificate Services 541
Creating Certificates 541
Issuing Certificates 542
Revoking Certificates 542
Recovery Keys 544
Troubleshooting Certificate Services 545
Review Questions 546
CHAPTER 19 WORKING WITH CHANGE AND CONFIGURATION MANAGEMENT 551
Group Policy Overview 552
Creating Group Policy Objects 554
How GPOs Are Applied 556
Delegation of GPO Management 560
Monitoring Group Policy 560
Troubleshooting GPOs 561
Best Uses for GPOs 562
Using Group Policy to Control User Environments 563
Control through Administrative Templates 564
Group Policy Scripting 567
Using Group Policy to Control Software 568
Review Questions 569
CHAPTER 20 TUNING AND OPTIMIZING AD COMPONENTS 575
AD Object Management 576
Creating and Managing Accounts 577
Moving AD Objects 579
Resource Publishing in AD 580
Using Scripting to Manage AD Objects 584
Finding Objects in AD 590
AD Objects and Access Control 593
Delegating Administrative Control of AD Objects 598
Monitoring and Troubleshooting Windows 2000 Performance 602
Event Viewer 602
Performance Console 604
Monitoring and Troubleshooting AD Components 608
Monitoring and Troubleshooting AD Replication 609
Best Practices 611
Review Questions 611
CHAPTER 21 MANAGING ACTIVE DIRECTORY SECURITY SOLUTIONS 615
Security Configuration in Active Directory 616
Applying and Configuring Security Policies 617
Account Policies 619
Event Log Policies 620
File System Policies 620
Local Policies 622
IP Security Policies on Active Directory 622
Public Key Policies 628
Registry Policies 629
Restricted Groups Policies 629
Systems Services Policies 631
Security Template 633
Using the Security Configuration and Analysis Tool 637
Implementing an Audit Policy 641
Examining Security Events 645
Review Questions 647
APPENDIX A ANSWERS TO REVIEW QUESTIONS 651
APPENDIX B WINDOWS 2000 CERTIFICATION PROGRAM OVERVIEW 677
INDEX 691