Part Ⅰ Introduction 介绍情况 1
Unit 1 Introducing Oneself 自我介绍 2
Unit 2 Introducing Others 介绍他人 4
Unit 3 Introducing the Company 介绍公司 6
Unit 4 Introduction to the Job 介绍工作 8
Part Ⅱ Reception 接待工作 8
Unit 5 Receiving a Familiar Visitor with an Appointment 接待有预约的熟人 12
Unit 6 Receiving a Familiar VisitorWithout an Appointment 接待没有预约的熟人 14
Unit 7 Receiving a Stranger with an Appointment 接待有预约的陌生人 16
Unit 8 Receiving a Stranger Without an Appointment 接待没有预约的陌生人 18
Unit 9 Receiving an Unfriendly Visitor 接待不友好的来访者 20
Unit 10 Refusing a Visitor 回绝来访 22
Unit 11 Offering Refreshments to Visitors 招待客人饮品 24
Unit 12 Chatting with Visitors 与客人聊天 26
PartⅢ Appointments 预约 26
Unit 13 Consulting the Boss for Appointments 商榷会晤事宜 30
Unit 14 Making and Confirming Appointments 安排和确认约会 32
Unit 15 Changing an Appointment 更改约会 34
Unit 16 Canceling an Appointment 取消约会 36
Part Ⅳ Reservations 预订 36
Unit 17 Reserving Air Tickets 预订飞机票 40
Unit 18 Booking Hotel Rooms 预订房间 42
Unit 19 Booking Theater Tickets and Restaurant Tables 预订戏票和餐席 44
Unit 20 Changing and Canceling Reservations 改动和取消预订 46
Part Ⅴ Handling Phone Calls 处理来电 46
Unit 21 Receiving Phone Calls 接电话 50
Unit 22 Making Phone Calls 打电话 52
Unit 23 When the Person isUnavailable 受话人不在时 54
Unit 24 Taking a Message 记录留言 56
Unit 25 Putting the Caller on Hold 让来电方等待 58
Unit 26 Transferring a Call 转接电话 60
Part Ⅵ Meeti ngs and Confe rences 会议 60
Unit 27 Notifying the Meeting 通知会议 64
Unit 28 Preparing for the Meeting 会议准备 66
Unit 29 During the Meeting 会议期间 68
Unit 30 After the Meeting 会后事务 70
Part Ⅶ Busi ness Negotiations 商业会谈 70
Unit 31 Negotiating the Price 商谈价格（购入） 74
Unit 32 Negotiating the Price 商谈价格（出售） 76
Unit 33 Negotiating the Payment 商谈付款方式 78
Unit 34 Negotiating the Packing 商谈包装 80
Unit 35 Negotiating Delivery 商谈交货方式 82
Unit 36 Making a Contract 签订合约 84
Part Ⅷ Communication 沟通 84
Unit 37 Soliciting Opinions 征求意见 88
Unit 38 Expressing Opinions 表达观点 90
Unit 39 Asking for Advice 询问建议 92
Unit 40 Giving Advice 提供建议 94
Unit 41 Complaining 处理抱怨 96
Unit 42 Accepting or Denying Responsibilities 承担或推诿责任 98
Unit 43 Apologizing 表示道歉 100
Part Ⅸ Office Routines 办公室事务 102
Unit 44 Expressing Thanks 致谢 102
Unit 45 Making Arrangements 安排工作和活动 106
Unit 46 Arranging Business Trips 安排商业旅行 108
Unit 47 File Management档案管理 110
Unit 48 Handling Mail 处理来往信件 112
Unit 49 Inviting Guests 邀请客人 114
Unit 50 Entertaining Guests 款待客人 116
Unit 51 Giving Gifts 赠送礼物 118
Unit 52 Acting as an Interviewer 参与招聘工作 120
Unit 53 Evaluation for Job Applicants 评估求职者 122
Unit 54 Notifying the Job Applicant 通知应聘者招聘结果 124
Part Ⅹ Talking About Companies 谈论公司 124
Unit 55 Company Policies 人事方针 128
Unit 56 Advertising 广告 130
Unit 57 Marketing Research 市场调研 132
Unit 58 Marketing 营销 134
Unit 59 Company Competition 公司竞争 136
Unit 60 Company Bonus 公司奖金 138