白领丽人-文秘办公600句PDF电子书下载

Part Ⅰ Introduction 介绍情况 1

Unit 1 Introducing Oneself 自我介绍 2

Unit 2 Introducing Others 介绍他人 4

Unit 3 Introducing the Company 介绍公司 6

Unit 4 Introduction to the Job 介绍工作 8

Part Ⅱ Reception 接待工作 8

Unit 5 Receiving a Familiar Visitor with an Appointment 接待有预约的熟人 12

Unit 6 Receiving a Familiar VisitorWithout an Appointment 接待没有预约的熟人 14

Unit 7 Receiving a Stranger with an Appointment 接待有预约的陌生人 16

Unit 8 Receiving a Stranger Without an Appointment 接待没有预约的陌生人 18

Unit 9 Receiving an Unfriendly Visitor 接待不友好的来访者 20

Unit 10 Refusing a Visitor 回绝来访 22

Unit 11 Offering Refreshments to Visitors 招待客人饮品 24

Unit 12 Chatting with Visitors 与客人聊天 26

PartⅢ Appointments 预约 26

Unit 13 Consulting the Boss for Appointments 商榷会晤事宜 30

Unit 14 Making and Confirming Appointments 安排和确认约会 32

Unit 15 Changing an Appointment 更改约会 34

Unit 16 Canceling an Appointment 取消约会 36

Part Ⅳ Reservations 预订 36

Unit 17 Reserving Air Tickets 预订飞机票 40

Unit 18 Booking Hotel Rooms 预订房间 42

Unit 19 Booking Theater Tickets and Restaurant Tables 预订戏票和餐席 44

Unit 20 Changing and Canceling Reservations 改动和取消预订 46

Part Ⅴ Handling Phone Calls 处理来电 46

Unit 21 Receiving Phone Calls 接电话 50

Unit 22 Making Phone Calls 打电话 52

Unit 23 When the Person isUnavailable 受话人不在时 54

Unit 24 Taking a Message 记录留言 56

Unit 25 Putting the Caller on Hold 让来电方等待 58

Unit 26 Transferring a Call 转接电话 60

Part Ⅵ Meeti ngs and Confe rences 会议 60

Unit 27 Notifying the Meeting 通知会议 64

Unit 28 Preparing for the Meeting 会议准备 66

Unit 29 During the Meeting 会议期间 68

Unit 30 After the Meeting 会后事务 70

Part Ⅶ Busi ness Negotiations 商业会谈 70

Unit 31 Negotiating the Price 商谈价格（购入） 74

Unit 32 Negotiating the Price 商谈价格（出售） 76

Unit 33 Negotiating the Payment 商谈付款方式 78

Unit 34 Negotiating the Packing 商谈包装 80

Unit 35 Negotiating Delivery 商谈交货方式 82

Unit 36 Making a Contract 签订合约 84

Part Ⅷ Communication 沟通 84

Unit 37 Soliciting Opinions 征求意见 88

Unit 38 Expressing Opinions 表达观点 90

Unit 39 Asking for Advice 询问建议 92

Unit 40 Giving Advice 提供建议 94

Unit 41 Complaining 处理抱怨 96

Unit 42 Accepting or Denying Responsibilities 承担或推诿责任 98

Unit 43 Apologizing 表示道歉 100

Part Ⅸ Office Routines 办公室事务 102

Unit 44 Expressing Thanks 致谢 102

Unit 45 Making Arrangements 安排工作和活动 106

Unit 46 Arranging Business Trips 安排商业旅行 108

Unit 47 File Management档案管理 110

Unit 48 Handling Mail 处理来往信件 112

Unit 49 Inviting Guests 邀请客人 114

Unit 50 Entertaining Guests 款待客人 116

Unit 51 Giving Gifts 赠送礼物 118

Unit 52 Acting as an Interviewer 参与招聘工作 120

Unit 53 Evaluation for Job Applicants 评估求职者 122

Unit 54 Notifying the Job Applicant 通知应聘者招聘结果 124

Part Ⅹ Talking About Companies 谈论公司 124

Unit 55 Company Policies 人事方针 128

Unit 56 Advertising 广告 130

Unit 57 Marketing Research 市场调研 132

Unit 58 Marketing 营销 134

Unit 59 Company Competition 公司竞争 136

Unit 60 Company Bonus 公司奖金 138