Part Ⅰ Basic English for Sales Clerks （Ⅰ）店员常用英语（一） 1
Unit 1 Greeting a Customer 招呼顾客 2
Unit 2 Telling Business Time 说明营业时间 4
Unit 3 Telling About the Availability 说明是否有货 6
Unit 4 Showing Goods 展示商品 8
Unit 5 Telling Locations 指点场所 10
Unit 6 Asking to Repeat 请求重复 12
Unit 7 Asking About the Budget and Likes 询问预算和喜好 14
Unit 8 Helping to Try(on)Goods 帮助试商品 16
Unit 9 Making Recommendations 推荐商品 18
Unit 10 Asking About Measurements 了解大小尺寸 20
Unit 11 Telling Prices 说明价格 22
Unit 12 Bargaining 讨价还价 24
Unit 13 Giving Change and Goods 给零钱和商品 26
Unit 14 Asking for Understanding 请求谅解 28
Unit 15 Making Apologies 道歉 30
Unit 16 Explaining the Usage and Maintenance 说明注意事项 32
Part Ⅱ Basic English for Sales Clerks （Ⅱ）店员常用英语（二） 36
Unit 17 Dealing with Complaints 处理不满 36
Unit 18 Asking for Indemnification 要求赔偿 38
Unit 19 Chiming In with a Customer 随声附和的礼貌 40
Unit 20 Offering Delivery Services 提供送货服务 42
Unit 21 Exchanging and Refunding 处理换货和退货 44
Unit 22 Repairing,Altering and Mending 商品需要修理、更改或加工 46
Unit 23 Asking for a Deposit 受理定金 48
Unit 24 Checks and Credit Cards 受理支票和信用卡 50
Unit 25 Installment Plans 受理分期付款 52
Unit 26 Currency Exchange 兑换 54
Unit 27 Wrapping 包装 56
Unit 28 Lost Articles and Customers 受理失物及店内寻人 58
Unit 29 Over the Phone 电话服务 60
Unit 30 At the Exhibition 展示会 62
Unit 31 Special Sales 特价品 64
Unit 32 In the Lift 电梯里 66
Unit 33 At a Supermarket 在超市 68
PartⅢ English for Selling Different Products 出售不同商品 72
Unit 34 Cigarettes and Alcohols 烟酒 72
Unit 35 Teas and Confectionery 茶叶糖果 74
Unit 36 Fruits 水果 76
Unit 37 Vegetables 蔬菜 78
Unit 38 Clothing 服装 80
Unit 39 Cloth 布料 82
Unit 40 Shoes and Boots 鞋靴 84
Unit 41 Stationery 文具 86
Unit 42 Toys 玩具 88
Unit 43 Flowers 花卉 90
Unit 44 Leatherwears 皮货 92
Unit 45 Jewelry 珠宝 94
Unit 46 Daily Necessities and Cosmetics 日用百货及化妆品 96
Unit 47 Handicrafts 工艺品 98
Unit 48 Home Appliances 家用电器 100
Unit 49 Drugs 药品 102
Unit 50 Hardware五金 104
Unit 51 Watches and Clocks 钟表 106
Unit 52 Glasses 眼镜 108
Unit 53 Furniture 家具 110
Unit 54 Books 书籍 112
Unit 55 Sports Goods 体育用品 114
Unit 56 Recreational Articles 娱乐用品 116
Unit 57 Photographic Articles 摄影器材 118
Unit 58 Office Appliances 办公用品 120
Unit 59 Duty-free Commodities 免税品 122
Unit 60 Cars 车 124