PART ONE INTRODUCTION TO OPERATIONS MANAGEMENT 1
1.Operations and Productivity 1
2.Operations Strategy for Competitive Advantage 29
3.Operations in a Global Environment 53
4.Forecasting 75
PART TWO DESIGNING OPERATIONS 129
5.Design of Goods and Services 129
6.Managing Quality 167
Supplement 6:Statistical Process Control 197
7.Process Strategy and Capacity Planning 231
Supplement 7:Operations Technology,the Internet,and ERP 279
8.Location Strategies 299
9.Layout Strategy 333
10.Human Resources and Job Design 379
Supplement 10:Work Measurement 407
PART THREE MANAGING OPERATIONS 431
11.Supply-Chain Management 431
Supplement 11:E-commerce and Operations Management 457
12.Inventory Management 471
Supplement 12:Just-in-Time Systems 515
13.Aggregate Planning 537
14.Material Requirements Planning(MRP) 571
15.Short-Term Scheduling 613
16.Project Management 655
17.Maintenance and Reliability 697