Part Ⅰ Secretarial Jobs And Duties 1
Unit 1 Qualifications for a Good PA/Secretary 1
Unit 2 Office Work Prospects 5
Unit 3 Appointments 8
Unit 4 Reception 13
Unit 5 Travel Arrangements 16
Unit 6 Telephone Manners 21
Oral Test Paper 33
Unit 7 Business Meetings 34
Unit 8 Programs,Agendas ＆ Minutes 42
Unit 9 Filing Systems 53
Part Ⅱ Secretaries in Business Communication 58
Unit 1 Business Documents 58
Unit 2 Banking Documents 63
Unit 3 Postal Service ＆ Electronic Correspondence 72
1）Postal Service 72
2）E-Mail 75
3）Fax 77
4）Telex 79
5）Telegram 85
Part Ⅲ Secretarial English Writing 91
Unit 1 Business Letters 91
1）Letter Formats 91
2）Essential Elements of a Business Letter 96
3）Additional Elements of a Business Letter 103
4）Basic Principles of an Effective Business Letter 111
5）Language and Style 119
6）Business Letters Frequently Used in Daily Work 128
Unit 2 Diary, Notes ＆ Notices 158
1）Diary 158
2）Notes 159
3）Notice 161
Unit 3 Certificates 163
Certificate Letters/Letters of Recommendation/References 164
Unit 4 Memos 168
Unit 5 Proposals 178
Unit 6 Short Reports 184
Appendixes 190
Appendix 1 Telexes Abbreviations ＆ Business Writing Abbreviations 190
Appendix 2 Computer Abbreviations 201
Appendix 3 Letter Formats 204
References 207
后记 208