Unit 1 Social izing 1
Section 1.1 Welcoming Visitors 1
Section 1.2 Entertaining Visitors 16
Section 1.3 Bidding Farewell 25
Unit 2 Telephoning 45
Section 2.1 Making a Call 45
Section 2.2 Taking Messages 51
Section 2.3 Handl ing Complaints 57
Unit 3 Presentations 77
Section 3.1 Preparing for a Presentation 77
Section 3.2 Visual Aids 83
Section 3.3 Making a Presentation 92
Unit 4 Meetings 115
Section 4.1 Preparing for a Meeting 115
Section 4.2 Chairing a Meeting 123
Section 4.3 Having a Meeting 130
Unit 5 Negotiations 148
Section 5.1 Preparing for Negotiations 148
Section 5.2 Negotiating 154
Section 5.3 Ending Negotiations 165
Unit 6 Employment Communication 180
Section 6.1 Procedures in Employment Communication 180
Section 6.2 Analysis of Yourseif and the Market 182
Section 6 3 Paperwork Preparation 185
Section 6.4 Interview 191
Key 209
Tapescript 255