国际商务交际PDF电子书下载

Unit 1 Social izing 1

Section 1.1 Welcoming Visitors 1

Section 1.2 Entertaining Visitors 16

Section 1.3 Bidding Farewell 25

Unit 2 Telephoning 45

Section 2.1 Making a Call 45

Section 2.2 Taking Messages 51

Section 2.3 Handl ing Complaints 57

Unit 3 Presentations 77

Section 3.1 Preparing for a Presentation 77

Section 3.2 Visual Aids 83

Section 3.3 Making a Presentation 92

Unit 4 Meetings 115

Section 4.1 Preparing for a Meeting 115

Section 4.2 Chairing a Meeting 123

Section 4.3 Having a Meeting 130

Unit 5 Negotiations 148

Section 5.1 Preparing for Negotiations 148

Section 5.2 Negotiating 154

Section 5.3 Ending Negotiations 165

Unit 6 Employment Communication 180

Section 6.1 Procedures in Employment Communication 180

Section 6.2 Analysis of Yourseif and the Market 182

Section 6 3 Paperwork Preparation 185

Section 6.4 Interview 191

Key 209

Tapescript 255