Part Ⅰ Internal Communication 内部交流 1
Unit 1 Notice 通知／布告 3
Unit 2 E-mail 电子邮件 12
Unit 3 Minutes 会议记录 20
Unit 4 Memo 备忘录 30
Unit 5 Business Report 商业报告 38
Unit 6 Questionnaire 调查问卷 47
Unit 7 Leaflet and Advertisement 传单与广告 55
Unit 8 Company Profile 公司概况 67
Unit 9 Application Letter and Resumé 求职信与简历 77
Part Ⅱ External Communication 对外交流 97
Unit 10 Establishing Business Relationships 建立商务关系 99
Unit 11 Invitation and Reply 邀请函及答复 108
Unit 12 Letter of Introduction 介绍信 119
Unit 13 Enquiry and Reply 询盘与回复询盘 127
Unit 14 Offer and Counter-offer 报盘与还盘 144
Unit 15 Orders 订单 157
Unit 16 Sales Contract 销售合同 168
Unit 17 Complaint and Claim 投诉与索赔 181
Unit 18 Adjustment 理赔 190
附录一 Key to Exercises 习题答案 199
附录二 Word Choices 措词 225
附录三 外贸函电常用缩略语 227