Chapter 1 Introduction 1
1.1 Introduction 1
1.2 Seven Principal Parts and Seven Optional Parts 1
1.3 Two Styles of Layout 6
1.4 Envelope 9
Chapter 2 Establishment of Business Relations 11
2.1 Introduction 11
2.2 Teaching Contents 12
Chapter 3 Credit Status 18
3.1 Introduction 18
3.2 Teaching Contents 19
Chapter 4 Enquiries/Offers/Counter-offer/Acceptance 24
4.1 Introduction 24
4.2 Enquiry Letters 24
4.3 Offer Letters 28
4.4 Counter-offer and Acceptance Letters 32
Chapter 5 Order 36
5.1 Introduction 36
5.2 An Order 36
5.3 Acknowledgement of an Initial Order 38
5.4 Rejecting Ordered Price 39
5.5 Placing a Duplicate Order 40
5.6 Declining an Order 42
Chapter 6 Contract 47
6.1 Introduction 47
6.2 Confirming a Purchase 47
6.3 Confirming an Order 49
6.4 Conclusion of Business 50
6.5 Sending a Sales Contract 51
Chapter 7 Shipment 61
7.1 Introduction 61
7.2 Packing Requirements 61
7.3 Shipping Marks 64
7.4 Transshipment and Partial Shipment 67
7.5 Urging Shipment 70
7.6 Requesting Postponement of Shipment 71
7.7 Shipping Instruction 73
7.8 Shipping Advice 76
7.9 Specimen Letter for Optional study 77
Chapter 8 Payment 79
8.1 Introduction 79
8.2 Asking for Payment by T/T 80
8.3 Accepting D/P Payment 85
Chapter 9 Insurance 89
9.1 Introduction 89
9.2 Asking for Excessive Insurance 89
9.3 Open Policy 92
9.4 Informing the Customer of the Insurance Rate 94
9.5 Franchise 95
9.6 Sending Insurance Policy 97
9.7 Specimen Letter for Optional Study 98
9.8 Material for Optional Study 100
Chapter 10 Complaint and Claim 103
10.1 Introduction 103
10.2 Claim Letters 103
Chapter 11 Flexible Trade 108
11.1 Introduction 108
11.1 Agency 108
11.3 Processing and Assembly Trade 112
11.4 Compensation Trade 115
11.5 Joint Venture 119
11.6 Technology Transfer 124
11.7 Invitation for Bid and Bid 127