Chapter 1 Structure and Format of Business Letters 商务函电的结构和形式 1
Chapter 2 Establishing Business Relations 建立商务联系 21
Chapter 3 Inquiries and Replies 询价与答复 35
Chapter 4 Offers and Promotion 报盘与促销 52
Chapter 5 Counter Offers 还盘 65
Chapter 6 Orders and Replies 订货与答复 78
Chapter 7 Payment 付款 91
Chapter 8 Letters of Credit 信用证 105
Chapter 9 Packing 包装 116
Chapter 10 Shipment 运输 130
Chapter 11 Shipping Documents 运输单证 144
Chapter 12 Insurance 保险 166
Chapter 13 Complaints and Settlement 申诉与处理 175
Chapter 14 Bid and Tender 招投标 186
Chapter 15 Agency 代理 206
Chapter 16 Trade Shows 会展 221
Chapter 17 Signing Contract 签订合同 236
Chapter 18 E-Mail 电子邮件 251
Appendix 进出口货物通关流程简介 257
References 参考文献 262